THOMAS RAE

Promoted from the fitness team to my current role with responsibilities including:

• Overseeing daily gym operations, managing and mentoring staff across front of house, sales, and fitness teams ensuring the smooth running of facilities - including pool, spa and plant room operations. I drive membership growth through high quality customer services and sales initiatives, monitor KPIs and budgets, implementing processes to optimise operational performance and team development.
• Review and managing monthly financials including revenue, expenses, overheads, membership debts and labour.
• Acting as the primary point of authority in my General Manager's absence ensuring smooth day to day operations across all areas of the club, with a strong focus on member satisfaction.

• I create bespoke workout programmes paired with full nutritional guidance tailored to my clients goals, whether it's fat loss, muscle gain, or a body recomposition.
• My coaching goes beyond the gym, my aim is to help clients build sustainable habits that support long-term health, confidence, and performance instead of trying to drive fast un-sustainable results.
• Designed for both men and women, my approach delivers measurable, life changing physique transformations while improving overall wellbeing, focusing on both mental and physical health.

• I gained my Level 3 Personal Training qualification in 2019, and began to deliver 1-2-1 sessions at The Bannatyne Group. Building on this foundation, I launched my business, TRtraining, in 2022 after designing and equipping a dedicated home gym.
• I now operate a high performance personal training business, providing 1-2-1 and group coaching with a clear focus on strong measurable outcomes, sustainable lifestyle change, and consistently high standards of coaching.
• I am versatile with my clientele, I deliver personal training sessions, 7 days a week, to clients of all ages and fitness levels, adapting programmes and communication to ensure accessibility, engagement, and effective results for everyone, regardless of experience or capability levels.

• After working as a Front Of House Assistant and Duty Manager for a year I completed my Level 3 Personal Training Qualification and moved over to the fitness team, with responsibilities including:
• Carrying out 1-2-1 Personal Training Sessions ensuring a consistent, busy client base.
• Leading group based classes such as HIIT, RPM/Spin and Circuits.
• Responsible for the maintenance of the gym equipment.
• Managing class scheduling and day to day gym operations in the Fitness Manager's absence.

• I took on this role during lockdown while remaining employed by Bannatyne, primarily to stay active. My key responsibilities included:
• Unloading and loading my van for deliveries as well as checking the quality of products being loaded onto my van.
• Adhering to delivery schedules and deadlines.
• Carrying out regular inspections of the van ensuring it was road safe as well as safe to hand over to a colleague.
• Maintaining a high standard of customer service when meeting and greeting customers, aware that some of these customers may lack much human interaction.

• Collaborated with staff and management to provide exemplary customer service.
• Completed opening and closing procedures.
• Prepared and served food and beverages to members.
• Resolved customer complaints and enquiries.

• Maintained knowledge of company products and services in order to always provide a high standard of customer service.
• Provided strong customer service by greeting and building relationships with regular members of the public.
• Responsible for carrying out monthly stock checks with another colleague.
• Handled cash and card transactions, as well as assisting with returns and refunds.

• Arranged store products on shelves and was responsible for the promotional displays.
• Assisted with an entire shop and stock room stock take.
• Delivered a high standard of customer service regularly.