Summary
Overview
Work history
Education
Skills
Timeline
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Jacqueline King

Jacqueline King

Loughton,Essex

Summary

Accomplished Senior Payroll and HR Professional with proven expertise of working on large complex payrolls and team management with extensive iTrent experience, along with UK employment and payroll law, HR processes and employee experience. Expert in assessing systems, controls and procedures for weaknesses and opportunities for improvement. Loyal employee, with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Able to work effectively and collaboratively with colleagues, clients, stakeholders, customers, teams and individuals both within and beyond the organisation.

Experience in multiple HRIS, Team Management, Employee Engagement, Training, Recruitment, Projects and Change Management, Employee Benefits, Onboarding and Offboarding processes, LGPS & Teachers Pensions and RTI.

Excellent problem solving skills with complex iTrent payroll and HR issues and wide reaching experience of the iTrent software including payroll, HR, absence, employee and manager self service. I have implemented various successful changes to payroll and HR processes, and worked on projects to source new HR/Payroll Systems through to deployment.

I have also obtained two Degrees; Bachelor of Arts (B.A) in Applied Business and Management and Fashion Studies (Culture/Media). I hold a Fellow membership at the Chartered Institute of Payroll Professionals and am AgilePM qualified.

Overview

18
18
years of professional experience

Work history

Head of HR Transactional Services

London Borough of Hackney
London
06.2019 - Current
  • Management of HR Systems team and Corporate and Education payroll teams, with a total number of 18 staff
  • Line Management of 4 direct reports
  • Overall responsibility for 15 complex payrolls of varied employees, members and teachers
  • Oversee the process of starters, leavers, changes to contract via defined payroll processes
  • Oversee approximately 7500 salary payments each month adding up to around £220m each year, with additional third party payments of a further £120m per annum
  • Resolution of complex payroll and pension issues through to resolution
  • Responsible for continuous review of all processes and procedures within payroll and HR Systems to improve the user and staff experience
  • Lead on all HR Systems (iTrent) projects, including new modules, upgrades and new processes
  • Partnering with the Policy and Reward team in benefit management and procurement, liaising with providers and internal employee communications
  • Oversee all internal changes to iTrent, such as pay awards and implement these changes accurately and on time
  • Management of relationship between LBH and MHR (software providers)
  • Project lead for Pensions Data Service project with MHR to go live
  • Working closely with Equiniti and TPS pension administrators to ensure the LGPS pension schemes run efficiently
  • Collaboration with other teams to work on their iTrent requirements
  • Responsible for the setting up of the process to manage iTrent, establishment control and payroll queries in the case management system Halo
  • Control of payroll budgets
  • Working with HR to define and market payroll traded services
  • Part of the Senior HR Management team.

Payroll Manager/Systems Specialist

Croydon College
01.2019 - 05.2019
  • Payroll and HR Systems Manager I lead on a project to merge two colleges, development and management of iTrent and a strategic review of the system
  • My role included System Administration of iTrent, Setting up of security roles/function access/data access, Debugging of element calculations/absence issues, Management and testing of software upgrades, Reporting from iTrent and Business Objects, Management of the relationship between Croydon College, our MHR customer relationship manager and the MHR service desk, Analysis of iTrent, how it is working for the business and proposing changes to processes, Working on a review of the organisational structure, Working with payroll administrator to produce 3 monthly payrolls.

Senior Consultant, HR Assistant UK - Payroll Specialist

Reply Ltd
London
12.2018 - 01.2019
  • Provided HR services as part of Shared Services, to 14 small UK companies and 3 in Belgium, Luxembourg, Netherlands and France, with a population of c660 people
  • Together with supporting the full employee lifecycle based on the Company Policies, I had specialist responsibility for administration and maintenance of payroll for UK entities and involvement in employee relations issues as well as more strategic HR topics
  • Payroll preparation included: starter, leavers, benefits information and employee changes
  • Calculated the correct amount incorporating overtime, deductions, bonuses etc
  • With assistance of relevant systems
  • Received approval from upper management for payments when needed
  • Prepared and executed pay orders through an electronic system
  • Addressed issues and questions regarding payroll from stakeholders
  • Prepared reports as required for upper management, Finance department etc.

Payroll & HR Systems Manager

Antler Ltd
London
09.2018 - 11.2018
  • Processing BAU monthly payroll for head office and retail stores
  • System administration of iTrent HR/Payroll software, including security, org structure, absence, performance management, ESS and MSS, electric theme and Chatbot
  • Ensuring company is adhering to all HMRC requirements
  • Creating reports and dashboards to assess the company's performance using Business Objects
  • Building effective working relationships to improve cross-departmental impacts, data sharing and interfaces
  • Documenting and streamlining processes.

Payroll Manager

Elysium Healthcare Ltd
07.2018 - 09.2018
  • Management of the full payroll function for the organisation over 50 sites
  • Responsible for the processing of a monthly and weekly payroll with a total of 4500 employees
  • Management of four staff in the payroll team, including setting KPIs, working on their CPDs and performance reviews
  • Extensive use of iTrent, including payroll and HR modules, set up of workflows, Self Service, security and elements
  • Management of iTrent system for the company with full system admin responsibilities
  • Review and sign off of payrolls and BACS payments to third parties
  • High quality analysis of complicated payroll queries
  • Ensure that the company is meeting all its financial and statutory requirements in reporting to HMRC and other external parties
  • Identifying and taking the lead on iTrent and payroll process changes to ensure strategic business needs are being met
  • Driving alignment between business strategy and legislation changes
  • Business Intelligence report writing experience to meet the business as usual needs and also any MI needs
  • Working with Finance to ensure payroll controls and costing process is fit for purpose
  • Working closely with HR Director and Business Partners to ensure iTrent and the payroll function are providing an effective service for employees and managers.

Payroll Manager

The Salvation Army
London
04.2007 - 07.2018
  • Overall strategic management of the Payroll function for the UK
  • Responsibility for the processing of eight payrolls, with complex staff and officers including IOM and Channel Islands legislation payrolls, paying 7400 employees and pensioners, using iTrent
  • Overall management responsibility for Payroll team staff including performance reviews, training and end of year reviews
  • Signing off net pay BACS and 3rd Party Payments
  • Successfully monitored and reviewed Payroll/HR policies and processes and implemented changes where necessary, including the training of key stakeholders affected by these
  • Driven alignment between business strategy and legislation changes such as auto-enrolment
  • Successful recruitment of permanent and temporary staff and excellent relationships with recruitment agencies
  • Implementation of specific projects, procedures and guidelines to help align the Payroll team with the strategic goals of the organisation
  • Part of the team which sourced and implemented Trent 6 and iTrent
  • Provided first line advice for complex Payroll, Tax, NI, absence and benefit issues to managers, employees and stakeholders
  • IR35 experience
  • Management of Overseas payroll and Global Mobility, including tax and NI regulations, P85, Social Security agreements
  • Ongoing analysis of iTrent in order to maximise its effectiveness for the business
  • Ongoing experience in year-end processes, P11ds and employee benefits including payrolling benefits
  • Experience of expenses procedures
  • Close involvement in HR processes, employment law and TUPE transfers
  • Close involvement with pensions processes, administration of different schemes, AVCs and experience of contact with Capita our pension provider
  • Experience in writing job descriptions, strategic development of a team and the recruitment process, including interviewing
  • Business Intelligence reporting experience
  • Liaising with internal, external departments and HMRC
  • Manage workload, development and training needs of staff
  • Experience of the monthly Payroll costing processes and working with Finance to make sure reconciliations are completed
  • Administration of the Apprenticeship Levy
  • Administration of the Childcare Voucher Scheme and liaison with the external provider
  • Administration of the Season Ticket Loan scheme and liaison with the external provider
  • Involvement with the company car scheme
  • Ongoing management of Payroll team budget.

Education

Post Graduate Diploma - Social and Cultural Theory

Staffordshire University
Stafford
09.2016 - 06/2018

Bachelor of Arts - Applied Business and Management

University of Derby
Derby
09.2014 - 06/2016

Bachelor of Arts - Fashion Studies (Culture/Media)

University of The Arts London
London
09.1998 - 06/2002

AGILE PM

APMG
London
04.2018 -

Skills

  • ITrent
  • Business Objects
  • Power BI
  • Excel
  • Word
  • AgilePM
  • Outlook
  • Google
  • Payroll
  • HR
  • Recruiting
  • Leadership
  • Employee Engagement
  • Team Management
  • Appraisals
  • Check ins
  • Communication
  • Training
  • Projects and Change Management
  • Benefits Management
  • Employee Relations
  • Performance Management
  • Administration
  • Shared Services
  • SLAs
  • Project Management
  • Employee record management
  • Employment law
  • Interviewing and candidate selection
  • Payroll management
  • Recruitment
  • Hiring and training
  • Process Improvement
  • Data analysis
  • Process improvements
  • Change management

Timeline

Head of HR Transactional Services

London Borough of Hackney
06.2019 - Current

Payroll Manager/Systems Specialist

Croydon College
01.2019 - 05.2019

Senior Consultant, HR Assistant UK - Payroll Specialist

Reply Ltd
12.2018 - 01.2019

Payroll & HR Systems Manager

Antler Ltd
09.2018 - 11.2018

Payroll Manager

Elysium Healthcare Ltd
07.2018 - 09.2018

AGILE PM

APMG
04.2018 -

Post Graduate Diploma - Social and Cultural Theory

Staffordshire University
09.2016 - 06/2018

Bachelor of Arts - Applied Business and Management

University of Derby
09.2014 - 06/2016

Payroll Manager

The Salvation Army
04.2007 - 07.2018

Bachelor of Arts - Fashion Studies (Culture/Media)

University of The Arts London
09.1998 - 06/2002
Jacqueline King