Claire-Louise Mepham
Seaford,East Sussex
Summary
I am a dedicated professional with a strong focus on teamwork and independent work, I ensure that I follow procedures and have effective customer communication. I am proficient in customer internet registration and general assistance, delivering a seamless service. I am committed to keeping my knowledge up to date.
Overview
44
44
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Customer Consultant
Yorkshire Building Society
Lewes, East Sussex
01.2023 - 04.2026
- Assisting customers with account opening and closing processes.
- Completing transactions on customer accounts.
- Maintaining up-to-date records of customer information.
- Ensuring factsheets, application forms, and welcome packs are current.
- Updating retention spreadsheets regularly.
- Calling customers regarding account maturity notifications.
- Managing appointment diary and notice diary effectively.
- Handling general customer enquiries and telephone duties.
- Ensuring literature and posters remain current.
- Conducting thorough product knowledge sessions for enhanced customer understanding and satisfaction.
- Enhancing customer satisfaction by resolving queries swiftly and efficiently.
- Responding promptly to customer complaints or enquiries, ensuring maximum client satisfaction always.
Locum Veterinary Nurse and Legal Secretarial Positions
Various
Various
11.1988 - 10.2022
- During this time I undertook various short term contracts from 2 weeks up to 2 years in veterinary practices and also to include legal work in solicitors.
Trainee Veterinary Nurse
St Anne's Veterinary Group
Eastbourne, East Sussex
01.1995 - 01.1996
- One year contract to commence my VN training
Secretary
Alfred Marks
Brighton, E Sussex
01.1990 - 01.1995
- I undertook various secretarial and legal work assignments for medium term contracts. This included conveyancing, matrimonial and probate matters.
Veterinary Care Assistant
Miss MacMillan’s Veterinary Surgery
Seaford, E Sussex
01.1982 - 01.1990
- I started at this practice in 1982 with a week’s work experience. I remained at this practice throughout school, working at weekends and school holidays, becoming a full-time employee in 1986. At this time there were limited veterinary nursing training contracts.
Education
High School Diploma - D32 Assessors Course
Hadlow College
Tonbridge, KentVeterinary Nursing
Brinsbury College of Agriculture
Pulborough, W Sussex03.1997
Secretarial Studies
Lewes Technical College
Lewes, East Sussex 01.1991 - 01.1993
Secretarial
Lewes Technical College
Lewes, East Sussex 01.1985 - 01.1986
High School Diploma - General Education
Seaford Head School
Seaford, East Sussex 01.1979 - 01.1984
Skills
- Team collaboration and independence
- Procedure adherence
- Effective communication with customers
- Continuous learning
- Customer registration assistance
Certification
- O Levels English (c), Mathematics (c), General Studies (c) Biology (c)
- CSE Mathematics (1), History (2), Biology (2), Chemistry (3), German (3)
- LCCI Secretarial Studies Certificate (d)
- RSA I,II, III Typewriting, Audio-Typewriting, Shorthand, (d)
- Pitman Word Processing (d)
- BTEC Business and Finance (d)
- Diploma Veterinary Nursing qualifications (p)
- D32/33 City and Guilds Vocational Assessment (d)
- Diploma Family Law (p) Feline Behaviour and Psychology, Canine Anxiety, Pet Bereavement counselling
- Certificate ISFM Certificate in Feline Nursing (p)
- Microsoft Certificate in Word (p)
- Microsoft Certificate in Outlook (p)
REFERENCES
Available on application
INTERESTS AND ACTIVITIES
I also enjoy swimming, reading, travelling and looking after my rescued cats. I am currently undertaking diplomas in Spanish and Microsoft excel. I am also interested in undertaking the SQP course.
Affiliations
- First Aider for Work – certificate gained in 2007 and renewed in 2011, and 2017
- One day first aid refresher in January 2012
- First Aid Appointed Person – course undertaken in 2005
- Member of RCVS enrolment number 6131140
- Member of BVNA enrolment number 4935
PERSONAL QUALITIES
I am hard-working and able to work under pressure. I am an excellent team player and can also work off my own initiative. I am able to communicate well with clients both on the telephone and face to face. Although I have been out of nursing for 20 months, I have kept up to date with my CPD and membership.
NOTICE PERIOD
One month
Timeline
Customer Consultant
Yorkshire Building Society
01.2023 - 04.2026
Trainee Veterinary Nurse
St Anne's Veterinary Group
01.1995 - 01.1996
Secretarial Studies
Lewes Technical College
01.1991 - 01.1993
Secretary
Alfred Marks
01.1990 - 01.1995
Locum Veterinary Nurse and Legal Secretarial Positions
Various
11.1988 - 10.2022
Secretarial
Lewes Technical College
01.1985 - 01.1986
Veterinary Care Assistant
Miss MacMillan’s Veterinary Surgery
01.1982 - 01.1990
High School Diploma - General Education
Seaford Head School
01.1979 - 01.1984
High School Diploma - D32 Assessors Course
Hadlow College
Veterinary Nursing
Brinsbury College of Agriculture