Abu-Bakr Siddiq
Tipton,West Midlands
Summary
A dedicated and enthusiastic professional with a strong foundation in the retail industry, team management and scientific thinking. I demonstrate expertise in quality assurance, with excellent communication skills and eagerness to teach and help others. Committed to leveraging experience with expanded opportunities to drive organisational success and achieve career growth in a dynamic environment.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Customer service executive
Etra Group
Birmingham, West Midlands
06.2022 - Current
- Handled a high volume of emails whilst maintaining professionalism and composure.
- Resolved missing order issues by processing replacements, ensuring customer satisfaction and minimal disruption.
- Developed strong product knowledge; customers appreciated the extra information.
- Communicated complex and sensitive information in a clear, customer-friendly manner to build trust and enhance satisfaction.
Waiter
Ali's Kitchen
Tipton, West Midlands
09.2021 - Current
- Provided a welcoming environment through impeccable hospitality and professional interactions.
- Ensured the cleanliness of the restaurant area with regular sanitation and cleaning.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
Teaching intern
Bishop Challenor
Birmingham, West Midlands
06.2024 - 07.2024
- Collaborated with teachers to exchange best practices for effective lesson planning.
- Facilitated group discussions to enhance critical thinking skills among students.
- Fulfilled research duties by reviewing various teaching-related articles.
- Demonstrated punctuality and diligence in all responsibilities.
Education
Master of Science - Physics
University of Birmingham
Birmingham 09.2021 - 07.2025
A-Levels - Physics (A*), Mathematics (A*), Chemistry (A), Economics (A).
Sandwell Academy
Birmingham 09.2019 - 06.2021
GCSEs - 8 GCSEs, 1 BTEC (2 Grade 9's, 4 Grade 8's, 2 Grade 7's, 1 Distinction*)
Q3 Academy
Tipton, Sandwell 09.2016 - 06.2019
Skills
- Retail industry insight
- Quality Control and Assurance
- Public speaking
- Leadership and Management
- Communication and People Skills
- Analytical and Problem-Solving
- Critical Thinking
- Technical writing
Affiliations
- Duke of Edinburgh(Gold Award)
Accomplishments
University of Birmingham Islamic Society President: My role as president of one of the largest university societies taught me many valuable lessons about leadership and team management. It allowed for an insight into managing a team of 30 and delegating tasks to accommodate events with attendees exceeding 1000.
Timeline
Teaching intern
Bishop Challenor
06.2024 - 07.2024
Customer service executive
Etra Group
06.2022 - Current
Waiter
Ali's Kitchen
09.2021 - Current
Master of Science - Physics
University of Birmingham
09.2021 - 07.2025
A-Levels - Physics (A*), Mathematics (A*), Chemistry (A), Economics (A).
Sandwell Academy
09.2019 - 06.2021
GCSEs - 8 GCSEs, 1 BTEC (2 Grade 9's, 4 Grade 8's, 2 Grade 7's, 1 Distinction*)
Q3 Academy
09.2016 - 06.2019
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