Kabira Halder
Brighton,United Kingdom
Summary
Dedicated professional with extensive experience in customer service and sales, adept at handling financial transactions and managing customer service metrics. Proven ability to thrive in fast-paced environments, leveraging strong interpersonal skills and teamwork to achieve goals. Proficient in Microsoft Excel, Word, and PowerPoint, with a deep understanding of the retail industry. Committed to continuous improvement and conflict resolution, aiming to enhance customer satisfaction and drive business success.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Store manager
Home Store
Brighton, United Kingdom
12.2023 - Current
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Managed Sales, Administrations and Customer Service efficiently of my own organization's day-to-day operations, financial, structure and ongoing corporate strategy
- Trained new cashiers on store policies and procedures to maintain standards
- Balanced till at end of day, maintaining accurate records.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Handled high volumes of transactions during holiday seasons efficiently.
- Used Point of Sale system efficiently, speeding up transactions.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Managed queue effectively during peak hours for seamless checkout process.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Coordinated with team members for smooth shift transitions.
- Completed opening and closing procedures each day.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
Entrepreneur
Kabira's Makeover Academy
Kolkata, India
09.2020 - 09.2022
- Secured investment funds by compelling pitch presentations.
- Cultivated strong professional relationships with clients, drove customer loyalty.
- Mentored junior team members, nurtured talent within the organisation.
- Negotiated favourable contracts with suppliers, ensured reliable resource acquisition.
Make-up Artist
Be-Bonnie
Kolkata, India
05.2017 - 01.2019
- Involved in the direct contact with customers by telephone and email.
- Updated knowledge of latest beauty trends, helping clients stay current and stylish.
- Making sure that all administrative tasks are completed to the required level
- Communicated effectively with team members during busy periods to ensure smooth service flow.
- Achieved a dramatic transformation for clients with expert contouring techniques.
Owner
Kabira's Boutique
Kolkata
04.2011 - 11.2018
- Sketched artistic and fresh designs for consideration
- Planned monthly project concepts by researching and studying new trends and information
- Managed internal and external events including in-store promotions and trade shows
- Created and executed a business plan for a successful retail business
- Developed all advertising and marketing plans including social and print media.
Make-up Artist
Jawed Habib
04.2016 - 02.2017
- Possess excellent communication skills when working with clients to interpret clients' expectations
- Always motivated to enhance clients experience to retain existing customers and attract new customer by professional service
- Able to work quickly and accurately in time sensitive situations
- Have advanced knowledge of makeup hygiene practices before, during and after application.
Education
MSc - Environmental Assessment and Management
University Of Brighton
Brighton, Brighton and Hove 09.2023 - 09.2024
Master's degree - Geography
C.S.J.M.U
KanpurBachelor of Arts - Geography (HONS)
University of Calcutta
Kolkata, India 05.2003 - 08.2005
Skills
- Customer service
- Sales
- Fast-paced environments
- Interpersonal skills
- Teamwork
- Collaboration
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Financial transactions handlin
- Retail industry insight
- Customer service metrics
- Account management
- Conflict Resolution
Certification
- Professional Make Up Course From Jawed Habib
- Beautician Course-From Ramakrishna Mission Institute.
- 'Base & Skincare',' Eye Make-up' and 'Lips'-MAC Makeup School.
- Makeup and Hair Styling course at Celebrity School of OJAS RAJANI
- Online Master Class Makeup From Reshmi Chakraborty
- Online Makeup Course - Air black Beauty Club
- Online Make up Class from PK Makeup Studio & Academy.
- 5 Days Makeup workshop on Advance Make-up & Hair Styling from FACEART ACADEMY
- Computer :MS Word,Power Point & Excel.
Languages
English
Hindi
Bengali
Custom
- Make-up
- Reading books
- Travelling
Personal Information
Timeline
Store manager
Home Store
12.2023 - Current
MSc - Environmental Assessment and Management
University Of Brighton
09.2023 - 09.2024
Entrepreneur
Kabira's Makeover Academy
09.2020 - 09.2022
Make-up Artist
Be-Bonnie
05.2017 - 01.2019
Make-up Artist
Jawed Habib
04.2016 - 02.2017
Owner
Kabira's Boutique
04.2011 - 11.2018
Bachelor of Arts - Geography (HONS)
University of Calcutta
05.2003 - 08.2005
Master's degree - Geography
C.S.J.M.U
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