
Multifaceted professional with an extensive background in customer service roles. Performs well in high-pressure environment, especially effective in coordinating with customers by showcasing excellent communication and people skills with extensive planning capabilities, seeking for a full-time employment in a relevant role. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
· Dealt with complex and difficult customer complaints calmly and professionally, providing effective solutions for continued customer satisfaction.
· Proactively monitored employee and customer feedback to identify ways of improving operations.
· Created and submitted progress reports to upper management.
· Maintained high standards of accuracy and quality in data entry and recordkeeping.
· Created positive working environments by offering support and guidance to staff.
· Closely monitored team performance, identifying improvements and providing extra training to underachievers.
Database Management
Customer complaint management
Complaint Investigation
Conflict resolution techniques