FELIX NANA BAAH
London,Uk
Summary
Accomplished IT professional with expertise in technology integration and student records management. Proficient in MS Office, data entry, and AV system management, with a strong background in hardware installation and application support. Demonstrates exceptional skills in data-driven instruction, database management, and customer service. Adept at relationship building and IT asset management, offering comprehensive help desk management and technical support. Committed to leveraging technical skills to enhance organisational efficiency and drive innovation.
Overview
15
15
years of professional experience
Work history
Train presentation operative
OCS Group UK
Croydon, London, England
11.2024 - Current
- Regularly inspected emergency equipment on trains, boosting safety levels.
- Carried out waste disposal duties diligently, resulting in cleaner surroundings for passengers and crew alike.
- Maintained high standards of cleanliness throughout train carriages for improved passenger satisfaction.
- Ensured proper usage of cleaning materials; reduced wastage in daily operations.
IT Coordinator
Ghana Education Service
New Juaben
01.2018 - 11.2024
- Coordinated and provided technical support to teachers, students, and administrative staff, ensuring all ICT systems run smoothly.
- Collaborated with educators to integrate technology into the curriculum, supporting innovative and effective teaching practices.
- Facilitated training sessions for teachers on using classroom technology tools, such as interactive boards, educational software, and digital platforms.
- Assisted in the development and implementation of digital learning programs and resources to enrich the student experience.
- Managed the procurement, inventory, and maintenance of all ICT equipment, including computers, tablets, projectors, and AV equipment.
- Stay informed on educational technology trends and regulatory changes to keep the school's ICT practices current and compliant.
IT Technical Support Specialist
Ghana Education Service
Koforidua
01.2013 - 01.2018
- Diagnosed and resolved computer, peripheral, and connectivity issues, ensuring minimal downtime in classroom and administrative functions.
- Assisted in maintaining the school's Wi-Fi infrastructure, ensuring reliable access for all users.
- Supported inventory management, tracking and organizing all technology assets, including classroom devices and administrative equipment.
- Provided training and guidance to teachers on the use of classroom technology, ensuring effective integration of technology in teaching.
- Prepared user-friendly documentation and tutorials to aid in common troubleshooting tasks.
IT Technician
Ghana Education Service
Kyebi
01.2011 - 01.2013
- Provided timely technical support to staff and students for software, hardware, and network-related issues.
- Supported the configuration, maintenance, and monitoring of school networks, ensuring secure and efficient access.
- Installed, configured, and troubleshoot software on desktop computers, laptops, tablets, and other educational technology.
- Set up and maintained technology in classrooms, such as projectors, interactive whiteboards, document cameras, and other instructional equipment.
- Conducted training sessions for teachers, students, and administrative staff on best practices in using technology resources.
Education
Master of Science - Strategic Management and Leadership
Kwame Nkrumah University of Science and Technology
Bachelor of Science - Information Technology
University of Education
Diploma of Higher Education - Theology
Assemblies of God, Theological Seminary
Ghana 02/2016 - 12/2018
Skills
- Technology Integration
- Student Records Management
- MS Office
- Data Entry
- AV System Management
- Hardware Installation
- Application support
- Data-Driven Instruction
- Database Management
- Customer Service
- Relationship Building
- IT Asset Management
- Help Desk Management
- Technical Support
Reference
On Request
Timeline
Train presentation operative
OCS Group UK
11.2024 - Current
IT Coordinator
Ghana Education Service
01.2018 - 11.2024
IT Technical Support Specialist
Ghana Education Service
01.2013 - 01.2018
IT Technician
Ghana Education Service
01.2011 - 01.2013
Bachelor of Science - Information Technology
University of Education
Master of Science - Strategic Management and Leadership
Kwame Nkrumah University of Science and Technology
Diploma of Higher Education - Theology
Assemblies of God, Theological Seminary
02/2016 - 12/2018