Abigail Billington
Liverpool,Merseyside
Summary
Personable and professional individual with strong communication and multitasking skills. Experienced in a variety of administrative areas, including all Microsoft applications, as well as exceptional organisational skills away from the computer. Experienced in creative environments and working with young people to achieve their creative potential. Able to handle high-pressure environments while still able to produce strong results. Enjoys working as part of a team, but is also able and willing to work on an individual basis while setting, and achieving, personal milestones.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Advisor
Liverpool John Moores University
Liverpool, Merseyside
07.2023 - Current
- Acted as a first point of contact for students, staff and visitors entering the university.
- Provided administrative support to Campus Services teams.
- Signposted students, staff and visitors to any further help or guidance from other departments that they may need.
- Expressed care, patience and empathy when handling guest interactions for personalised experience.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive feedback.
- Managed high-volume queries simultaneously through effective multitasking.
- Transferred customer calls to respective department or personnel to address specific issues.
Steward and Stage Door Receptionist
Royal Liverpool Philharmonic Hall
Liverpool, Merseyside
09.2020 - Current
- Offered help and support to audience members while monitoring their safety at all times.
- Interacted with guests and staff to build rapport.
- Communicated with and effectively supported guests of all backgrounds.
- Acted as a hub for all back-of-house issues through the desk at stage door, often working alone.
- Signposted guests, artists and staff to relevant areas, providing them with access cards when required.
- De-escalated and resolved conflicts with firm and professional style.
- Managed emergency response actions following established procedures for evacuation and guest safety.
Trustee
Jacob Billington Trust
Liverpool, Merseyside
01.2022 - Current
- Worked closely with young people in order to enhance their creative education through the charity.
- Designed and led workshops and group discussions with young people.
- Handled administrative tasks for the charity, including monitoring the charity inbox and updating our social media pages.
- Assisted in the organisation of charity events, including liaising with venues, donors and guests to ensure a successful end result.
- Maintained up-to-date knowledge of legislation and policy changes.
Education
Master of Arts - English Studies
Manchester Metropolitan University
Manchester 09.2021 - 09.2022
Bachelor of Arts - English Literature & Creative Writing
Liverpool John Moores University
Liverpool 09.2018 - 09.2021
Skills
- Excellent written and communication skills
- Proficient in Office 365 usage
- Exceptional administrative skills
- A natural leader and able to pioneer discussions and workshops
- Able to handle high-stress environments
- A proficiency in multi-tasking while still maintaining a high quality of work
- Able and excited to work individually as well as part of a team
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Affiliations
- Writing
- Costume Design
- Tabletop Gaming
Accomplishments
- Achieved a scholarship in Academic Achievement for a high level mark at undergraduate level.
- Nominated as a finalist for the Pride of Sefton awards for services to Art in the Sefton area in Liverpool.
References
References available upon request.
Timeline
Customer Service Advisor
Liverpool John Moores University
07.2023 - Current
Trustee
Jacob Billington Trust
01.2022 - Current
Master of Arts - English Studies
Manchester Metropolitan University
09.2021 - 09.2022
Steward and Stage Door Receptionist
Royal Liverpool Philharmonic Hall
09.2020 - Current
Bachelor of Arts - English Literature & Creative Writing
Liverpool John Moores University
09.2018 - 09.2021
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