Victor Akinpelu
Birmingham,BIR
Summary
Highly dedicated individual with vast knowledge of customer relations and management with about five years customer Interface experience, I have the flexibility and ability to multitask even under severe situations, easy for me to provide support with office or field duties in an efficient and prompt manner. As an experienced customer service advisor, I keep a prominent level of understanding, patience, professionalism, and efficiency to minimize customer complaints and maximize customer loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Advisor
CAPITA
04.2023 - 04.2024
- Taking full ownership of customers issues
- Keeping accurate notes on customers’ accounts
- Working between 8 different systems during each call
- Managing and escalating any potential customer issues
- Delivering a knowledgeable and supportive service for customers
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Demonstrating an understanding of equality and diversity for customers and teammates.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
Customer Service Advisor
HORIZON FIRE AND SECURITY SYSTEMS
11.2019 - 06.2022
- Able to develop formal and informal relationships to ease in gathering information and to use such information in supplying expert advice when resolving client's issues
- Able to communicate effectively via telephone, email, social media, or any proper channel
- Able to find new means to improve customer service and complaint handling, sharing knowledge and transferring skills appropriately within the business with a view to educating and enable swift Operations to show potential complaints
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Able to understand all details and progress of a complaint, categorizing it following company regulations and standards.
Education
Master of Science - Management
University of South Wales
09.2023
Bachelor of Science - Physics
Osun State University
08.2019
Skills
- Effective communication skills (Excellent written and verbal communication)
- Call Center Operations
- [Product or Service] support
- Leadership and Team Management
- Troubleshooting skills
- Time management skills
- Vast Knowledge of Microsoft Suite, Power BI
- Strong analytical skills
- Building rapport
- Complaint Handling
Timeline
Customer Service Advisor
CAPITA
04.2023 - 04.2024
Customer Service Advisor
HORIZON FIRE AND SECURITY SYSTEMS
11.2019 - 06.2022
Master of Science - Management
University of South Wales
Bachelor of Science - Physics
Osun State University
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