Abigail Robertson
Stafford,Staffordshire
Summary
A driven and adaptable professional with a strong background in communication, customer interaction, and relationship building. Experienced in working independently to manage responsibilities and deliver consistent results, with a proactive approach to identifying opportunities and supporting positive outcomes.
Skilled in building rapport and maintaining strong professional relationships, with the confidence to engage effectively with a wide range of stakeholders. I demonstrate excellent organisational, problem-solving, and interpersonal skills, alongside a growing commercial awareness and a focus on contributing to business performance.
I am a collaborative team player who thrives in fast-paced environments, with a commitment to continuous learning and applying transferable skills to support customer needs and organisational success.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Animal Care Assistant
St Georges Veterinary hospital
Wolverhampton
2016.01
- Assisting the Vet and Veterinary Nurse on duty with inpatient care, handling & restraining patients, administering certain medications under direct supervision, ensuring high standards of patient welfare.
- Night working as sole ACA reporting to RVN and Vet.
- General cleaning of theatre, kennels/cattery and preparation areas - exceeding expected standards.
- Driving the hospital ambulance, transporting patients, medications and stock between practices.
- Vets 2 you home visits, supporting vet on duty, and liaising with clients.
Head Registered Veterinary Nurse
Island Veterinary Centre – Stone Practice
Stone
2022.09 - 2026.04
- Senior point of contact at Stone Veterinary Practice, accountable for leading and managing the Stone team on a daily basis. Branch escalation point, for issues requiring higher management involvement.
- Processing and resolving branch complaints and escalations, with a client first focus, to deliver best possible customer service.
- Managing the scheduling of service and maintenance checks for equipment and machinery.
- Competent use of Merlin Practice Management System, providing support to other members of staff when required.
- Meetings with pharmaceutical and equipment representatives, feeding into Veterinary surgeons and higher management on potential opportunity for new products.
- Carrying out appraisals for reception team and student nurses.
- Interviewing and Onboarding of voluntary SVN’s and VCA’s.
- Qualified clinical coach, passionate about teaching the future generation of RVNs to the highest standard.
- Processing of insurance claims, liaising with insurance companies and clients regularly, to ensure a smooth customer experience.
- All ordering and stock management for the Practice.
- Overseeing health and safety compliance within Practice.
- Managing Practice spend, to ensure compliance to budgets and finance KPIs.
- Accountable for stock take twice yearly, of all products in the Practice.
- All regular nursing duties.
Lecturer in Veterinary Nursing
South Staffordshire College, Rodbaston Campus
2021.12 - 2022.09
- Planning and creating comprehensive lessons that adhere to curriculum requirements, whilst delivering informative and educational content.
- Drawing upon my own educational and professional experiences to ensure my lectures are interactive, engaging, and keeping abreast with the changing pace of the industry.
- Delivering lectures to level 3 Veterinary Nurse Students, teaching a range of subjects including Theatre practice, Laboratory Diagnostics & Peri-Operative Nursing.
- Classroom management ensuring that a professional relationship is maintained between myself and learners.
- Engaging with the learners inside and outside the classroom, to ensure their individual needs & expectations are met when attending my lectures.
- Regularly working outside of standard hours to prepare high quality content.
Registered Veterinary Nurse
Wombourne & Gornal Veterinary Centres - Wolverhampton
Wolverhampton
2016.01 - 2022.01
- Nursing duties include: anaesthetics, calculating drug doses & administering medication, theatre & patient preparations, radiography, inpatient care, nurse consultations, emergency & critical care, cannulations, taking bloods and bandaging. Alongside completing relevant paperwork such as: hospital sheets, anaesthetic charts and in-patient records.
- Promoted to ‘Shift Supervisor’. Responsible for managing the nursing team & being the senior point of contact when on shift.
- Solely responsible for the ordering and stock management of consumable products.
- Previous management of both practices’ social media pages, scheduling daily posts, advertising offers to clients and promoting a positive brand image. Alongside replying to clients, through the page inbox.
- Experience of working with small animals, both domesticated, wildlife & zoo patients.
- Multiple examples of hand rearing neonates at home out of work hours.
- Passed all veterinary nursing exams, assignments & OSCE’s first time.
Education
Level 3 Advanced Diploma - Veterinary Nursing
South Staffordshire College
2017.01 - 2019.01
Level 3 Extended diploma - Animal Management
Stafford College
2014.01 - 2016.01
AS Level - Geography, Biology
Blessed William Howard Catholic High School and Sixth Form
2008.01 - 2014.01
Skills
- Friendly worker and team player
- Excellent effective communication skills both written and oral
- Keen learner who looks for opportunities to learn new skills to keep my nursing abilities at the highest standards achievable, and sharing best practice within my team
- An organised, persistent and flexible approach to the job
References
- Vikki, Wilson, vikki.wilson@islandvet.co.uk, 07587778291
- Sarah, Bagnall, sarah.bagnall@islandvet.co.uk, 0797623343
INTERESTS
Dog walking, camping and being outdoors, Keeping fit and active, Spending time with Family and friends
RELEVANT WORK EXPERIENCE
Gentleshaw Wildlife centre, Eccleshall, Voluntary Zoo Keeper, Eccleshall, 2021-04, 2021-10, Voluntary Lecturer at South Staffordshire College – Before obtaining employment with the college., Work experience at Gentleshaw Wildlife centre, Eccleshall - working as a voluntary zoo keeper, with many different species of animal, including Marmosets, Meerkats, and Lemurs., Work experience at Swanpit Boarding cattery & kennels – working as a voluntary kennel assistant, learning canine and feline behaviours, and exercising, feeding and cleaning patients.
Timeline
Head Registered Veterinary Nurse
Island Veterinary Centre – Stone Practice
2022.09 - 2026.04
Lecturer in Veterinary Nursing
South Staffordshire College, Rodbaston Campus
2021.12 - 2022.09
Level 3 Advanced Diploma - Veterinary Nursing
South Staffordshire College
2017.01 - 2019.01
Animal Care Assistant
St Georges Veterinary hospital
2016.01
Registered Veterinary Nurse
Wombourne & Gornal Veterinary Centres - Wolverhampton
2016.01 - 2022.01
Level 3 Extended diploma - Animal Management
Stafford College
2014.01 - 2016.01
AS Level - Geography, Biology
Blessed William Howard Catholic High School and Sixth Form
2008.01 - 2014.01