Abigail Murphy
Swadlincote,Derbyshire
Summary
Driven professional with keen ability to lead teams and foster productive work environments. Demonstrates strong organisational skills and conflict resolution abilities, ensuring smooth operations. Aims to enhance team performance and contribute to company success.
Overview
7
7
years of professional experience
Work history
Supervisor
Starbucks
Burton , Derbyshire
2023.01 - Current
- Led team meetings, ensured clear communication amongst all members.
- Fostered a positive work culture to boost employee morale.
- Coordinated with other supervisors to maintain consistency across shifts.
- Conducted performance appraisals with employees for career development discussions.
- Implemented company policies effectively, maintained high standards of service delivery.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Managed daily operations to increase productivity, such as waste Control, ATV targets etc.
- Coordinated vehicle availability for improved customer service Such as managing the drive thru to keep average time under 3 mins.
- Performed daily cash handling duties, ensuring accurate financial transactions at tills.
- Trained new employees, leading to competent store personnel.
- Handled delivery logistics for seamless stocking of new arrivals.
- Cashed up tills and counted takings to balance books at business close.
Store assistant
Tesco Extra
Ashby-de-la-Zouch, Leicestershire
2022.04 - 2023.12
- I worked at Tesco 3 times on a temporary based contract.
- Provided product information to facilitate informed purchasing decisions.
- Processed transactions swiftly to reduce customer waiting time.
- Monitored shop floor consistently to deter thefts and losses.
- Enhanced customer service by responding promptly to queries.
- Maintained store cleanliness for an appealing shopping environment.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Delivered personalised customer service with a smile to promote return custom.
Customer assistant
Desert hut
Woodville, Derbyshire
2021.01 - 2021.12
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Managed customer lines for minimum wait times and high satisfaction.
- Increased sales through suggestive selling techniques.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- prepared customer orders efficiently and to store standard.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Customer assistant
Domino's Pizza
Burton-on-Trent, Staffordshire
2019.09 - 2020.03
- Collaborated efficiently with team members to maintain smooth store operations.
- Improved customer relations by promptly addressing queries and concerns.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Assisted customers with product selection to ensure satisfaction.
Education
NVQ Level 3 - Business
Burton and South Derbyshire College
Burton 09/2021 - 05/2023
NVQ Level 2 - Beauty therapy
South Staffordshire college
Tamworth, Staffordshire 01/2020 - 05/2021
Skills
- Customer services excellence
- Leadership competence
- Business development
- Technical equipment operation
- Order processing
- Stock replenishment
- Employee training
- Problem analysis
- Budgeting and finance
- Operational efficiency
- Staff management
- Health and Safety Compliance
Timeline
Supervisor
Starbucks
2023.01 - Current
Store assistant
Tesco Extra
2022.04 - 2023.12
Customer assistant
Desert hut
2021.01 - 2021.12
Customer assistant
Domino's Pizza
2019.09 - 2020.03
NVQ Level 3 - Business
Burton and South Derbyshire College
09/2021 - 05/2023
NVQ Level 2 - Beauty therapy
South Staffordshire college
01/2020 - 05/2021