Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Abigail Dalby

Peterborough,Cambridgeshire

Summary

Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with colleagues. Demonstrates strong attention to detail and fast-paced learning.

Three and a half years in the hospitality industry has provided me with solid experience processing payments, handling food and meeting customer demands. My nursing degrees has supplied me with exceptional social skills, communication abilities and proactively addressing issues. These attributes make me an excellent candidate for the opening in your business.

Overview

6
6
years of professional experience

Work History

Student nurse

University of Liverpool
Liverpool , Merseyside
09.2020 - 08.2023

I completed 2332 hours of clinical placement over three years in;

  • Accident and Emergency,
  • Critical Care,
  • Acute Medical Unit,
  • Emergency and Orthopaedic Surgery,
  • Community Nursing,
  • Orthopaedic Unit,
  • Cardiac Unit,
  • Respiratory Unit.

In addition, I worked for a month in the hospitals in Takoradi, Ghana with the company Work the World.

During my training I built positive rapport with patients from various backgrounds. I collaborated with staff members to facilitate quality care, increasing patient satisfaction. I completed shifts alongside university-based learning and assignments. I cooperated with multidisciplinary teams to deliver healthcare plans; and worked with families and patients to deliver optimal care.

Barista

Costa Coffee
Peterborough, Cambridgeshire
08.2017 - 01.2021
  • I learnt how to multitask by taking orders on the headset for the drive thru, completing Uber eat orders and serving customers in the restaurant.
  • Throughout the years I worked at the store I built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • I trained new and junior staff members on coffee-making techniques.
  • I made and served a high-volume of beverages with speed, quality and consistency, thriving in a fast-paced environment.
  • I was efficient at date checking, stocking up products, deep cleaning and upselling the newest coffee blends and cakes.
  • I communicated clearly with the team to minimise mistakes and ensure a supportive work environment.

Education

Bachelor of Science - Nursing

University of Liverpool
Liverpool
09/2020 - 08/2023

A-Levels - History, Chemistry, Biology

Kings (The Cathedral) School Peterborough
Peterborough
09/2017 - 08/2019

GCSEs -

Sawtry Village Academy
Huntingdon
09/2012 - 08/2017

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Menu knowledge and flexibility for special dietary requirements
  • Communication abilities
  • Teamwork and leadership
  • Dependability
  • Multitask
  • Strong work ethic and highly motivated
  • Conflict resolution
  • Ability to work under pressure
  • Empathy and compassionate care
  • Customer safety and First Aid


References

References available upon request.

Timeline

Student nurse

University of Liverpool
09.2020 - 08.2023

Barista

Costa Coffee
08.2017 - 01.2021

Bachelor of Science - Nursing

University of Liverpool
09/2020 - 08/2023

A-Levels - History, Chemistry, Biology

Kings (The Cathedral) School Peterborough
09/2017 - 08/2019

GCSEs -

Sawtry Village Academy
09/2012 - 08/2017
Abigail Dalby