Abigail Browne
London,England
Summary
Reliable and proactive professional with a background in customer service within a fast-paced environment, and proficiency in handling customer issues while maintaining a high standard of service. Skilled at coordinating multiple priorities, maintaining accurate records and supporting administrative tasks with strong attention to detail. Highly organised with strong communication skills, ready to use and further develop my skills in a professional environment.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work history
Retail assistant
Primark
East Ham, Newham
2022.12 - Current
- Delivered excellent customer service by answering queries and providing product information.
- Operated cash registers with accuracy and processed cash and card transactions.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Completed paperwork timely for accurate record keeping.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Till operator
Delaware North
Stratford, London
2022.02 - 2025.07
- Delivered outstanding customer care with proactive sales and listening skills.
- Kept calm under pressure whilst dealing with long queues or difficult customers.
- Worked collaboratively with colleagues to manage queues efficiently during busy hours.
- Ensured customer satisfaction by handling their transactions efficiently.
- Processed refunds and returns with understanding and empathy to maintain customer satisfaction.
- Educated customers on promotions, offers and special events to enhance product sales.
Waitress
Delaware North
Stratford, London
2019.06 - 2020.01
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Improved customer satisfaction by providing efficient and friendly service.
- Ensured compliance with health regulations through effective cleaning practices.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Created friendly, welcoming atmosphere to encourage positive guest experiences.
Library student assistant
East Ham Library
London
2016.07 - 2016.09
- Handled administrative tasks diligently to ensure smooth library operations.
- Aided students in locating resources, improving accessibility and ease of use.
- Delivered excellent customer service to ensure pleasant library experience for all users.
- Processed new membership applications quickly for customer satisfaction.
- Answered queries from users efficiently, providing useful information.
Education
Bachelor of Science - Psychology
University of Kent
Canterbury 2019.09 - 2024.05
A-Levels -
St Angelas Ursuline Sixth Form
London 2017.09 - 2019.05
Langdon Academy
London 2012.09 - 2017.05
Skills
- Customer Service
- Confident communicator
- Microsoft Office proficiency
- Administrative support
- Working under pressure
- Attention to Detail
- Adaptability in fast-paced environments
- Record keeping
Timeline
Retail assistant
Primark
2022.12 - Current
Till operator
Delaware North
2022.02 - 2025.07
Bachelor of Science - Psychology
University of Kent
2019.09 - 2024.05
Waitress
Delaware North
2019.06 - 2020.01
A-Levels -
St Angelas Ursuline Sixth Form
2017.09 - 2019.05
Library student assistant
East Ham Library
2016.07 - 2016.09
Langdon Academy
2012.09 - 2017.05