Abi Shacklady
Southampton
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Adept at operating in fast-paced environments in a calm manner. Friendly and approachable, with excellent customer service skills that prosper into returning customer relationships exceeding expectations.
Overview
7
7
years of professional experience
Work history
Waitress
wagamama
Richmond, Richmond upon Thames
08.2023 - Current
- Maintained clean and organised dining area for customer comfort.
- Enhanced guest satisfaction through attentive and friendly, prompt service.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained excellent level of service in busy and demanding restaurant environment.
Sales assistant
The Loft
Teddington, Richmond upon Thames
08.2022 - 08.2023
- Demonstrated products effectively leading to increased sales conversions.
- Delivered exceptional after-sales service, encouraging repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Improved customer service by efficiently handling queries and complaints.
Barista
TOAST cafe
Teddington, Richmond upon Thames
01.2019 - 03.2020
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Offered personalised beverage recommendations, enhancing customer rapport.
Education
Bachelor of Arts - Fashion Marketing and Management
University of Southampton
Southampton 09/2025 -
A-Levels - History, Media Studies and Sociology
Esher 6th Form College
London 09/2021 - 06/2023
GCSEs - History, Media Studies, French, Business Studies
Teddington School
London 09/2016 - 06/2021
Skills
- Hospitality-Focused mindset
- Resilient under pressure
- Hygiene regulations compliance
- Menu memorisation
- Upselling
- Outstanding customer service
- Guest rapport
- Barista experience
Affiliations
- Netball
- Photography
- Scrapbooking
- Piano
References
References available upon request.
Timeline
Waitress
wagamama
08.2023 - Current
Sales assistant
The Loft
08.2022 - 08.2023
Barista
TOAST cafe
01.2019 - 03.2020
Bachelor of Arts - Fashion Marketing and Management
University of Southampton
09/2025 -
A-Levels - History, Media Studies and Sociology
Esher 6th Form College
09/2021 - 06/2023
GCSEs - History, Media Studies, French, Business Studies
Teddington School
09/2016 - 06/2021