Abi Croft
Summary
Highly organised and compassionate professional with a 1:1 BA in Primary Education and practical experience supporting children and young people with SEND across three teaching placements. Currently working in a regulated healthcare environment, managing complex and sensitive cases, maintaining accurate confidential records, reviewing evidence, liaising with professionals and working within strict timescales.
Experienced in adapting approaches to meet individual needs, promoting inclusive practice and working collaboratively with colleagues to support positive outcomes for children and vulnerable individuals. Confident managing competing priorities, communicating with a range of stakeholders, identifying and escalating concerns appropriately, and maintaining high standards of accuracy and confidentiality. Seeking to apply my education, case management and stakeholder-management experience to supporting children and young people with SEND and ensuring their needs remain central to educational decision-making.
Overview
7
7
years of professional experience
Work History
Insurance Assessor
Healix
Bristol, Bristol
07.2025 - Current
Responsible for delivering high-quality administrative support within a regulated healthcare environment, managing confidential case information and sensitive communications with clients, medical providers, and internal teams. Handle incoming enquiries and documentation for initial and ongoing health claims, ensuring accurate record-keeping, timely processing, and strict GDPR compliance.
Liaise with clinicians to collect medical evidence and review treatment authorisations, escalating cases appropriately and supporting Case Managers with high-value and complex claims. Maintain precise system updates and file management within the Case Management System to support audit trails and decision-making.
Review and process medical fees, invoices and financial information, identifying discrepancies and liaising with providers and internal teams where required. Manage workflow priorities in a fast-paced environment, demonstrating professionalism, discretion, and high attention to detail when supporting vulnerable individuals and handling confidential data.
Personal shopper
Tesco Extra
Bristol, Bristol
03.2020 - 07.2025
Efficiently selected, packed, and prepared customer orders to high accuracy and quality standards while working to strict productivity targets. Delivered excellent customer service, supporting customers with enquiries, resolving issues, and ensuring a positive shopping experience.
Collaborated closely with colleagues to meet store and fulfilment targets, particularly during peak trading periods. Adapted quickly to changing priorities such as stock shortages, policy updates, and staffing challenges. Demonstrated strong problem-solving skills and the ability to remain calm, professional, and solutions-focused in fast-paced conditions.
Education
Bachelor of Arts - Primary education
Cardiff Metropolitan University
Cardiff2025
A-Levels -
St Brendan's Sixth Form College
Bristol2021
GCSEs -
Oasis academy John Williams
Bristol2019
Skills
SEND awareness and child-centred practice
Strong understanding of children’s individual needs developed through a Primary Education degree and practical teaching placements Experienced in adapting approaches to support different learning needs, promoting inclusion, and ensuring that children’s individual strengths, needs and voices remain central to educational practice
Communication and stakeholder engagement
Confident communicating professionally with a range of people, developed through teaching placements and university study Able to build positive relationships with children, families, teachers and other professionals, communicate information clearly, listen effectively, and handle sensitive or confidential information with professionalism and empathy
Organisation, and case-load management
Highly organised and able to manage multiple responsibilities, deadlines and competing priorities effectively Teaching placements have developed my ability to plan, coordinate and monitor a range of tasks while maintaining accurate records and ensuring important actions are completed within required timescales
Multi-professional collaboration and scheduling
Experienced in working collaboratively with teachers and wider school staff to identify needs, share information and support appropriate provision for pupils Able to assess information, follow established procedures, identify routine issues, take appropriate action and escalate concerns when necessary
Administrative co-ordination and problem-solving
Confident using Microsoft Word, Outlook, Excel and PowerPoint to produce documents, organise information and maintain accurate records Understand the importance of secure record-keeping, confidentiality and attention to detail when handling sensitive information relating to children, families and educational provision
Adaptability, resilience and professional practice
Able to work effectively in busy and changing environments, developed through balancing university study with demanding teaching placements Quick to learn new systems and procedures, responsive to changing priorities, and committed to maintaining professionalism, accuracy and a child-centred approach when working under pressure
Timeline
Insurance Assessor
Healix
07.2025 - Current
Personal shopper
Tesco Extra
03.2020 - 07.2025
Bachelor of Arts - Primary education
Cardiff Metropolitan University
A-Levels -
St Brendan's Sixth Form College
GCSEs -
Oasis academy John Williams