Éabha Kelly
Belfast,Antrim
Summary
Knowledgeable and professional individual skilled in administrative support and customer service objectives. Strong planning, problem solving and communication skills. Empathetic and people-focused, with a natural flair for teamwork and building strong, supportive relationships.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Dental receptionist
Anne Street Dental Practice
Enniskillen, Fermanagh and Omagh
2021.07 - 2022.08
- Provided excellent customer service.
- Enhanced patient experience by providing warm, friendly service.
- Ensured confidentiality of patient data by following appropriate regulations.
- Managed appointment bookings for efficient clinic operations.
- Liaised effectively between dentist and patients for clear communication.
- Managed inventory of dental supplies, ensuring sufficient stock levels at all times.
- Handled phone calls, resulting in effective communication with patients.
- Processed medical forms accurately to ensure correct patient information.
- Facilitated payment processes efficiently, aiding in seamless transactions for patients.
- Coordinated timely billing for appointments and procedures, preparing and distributing statements to patients.
- Transcribed medical information for patient or facility records.
- Demonstrated strong patient care by providing a calm, supportive environment for anxious patients, including those with mental health conditions or learning difficulties, ensuring they felt safe, understood, and at ease in a high-stress dental setting.
- Kept library of medical files, records and technical documentation.
- Coordinated reminders for upcoming appointments to reduce missed visits.
Hotel receptionist
Tara Lodge
Belfast, Belfast
2023.10 - 2025.01
- Improved customer satisfaction for providing timely assistance during stay.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Provided hotel information for improved guest experience.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Delivered exceptional customer service to guarantee satisfaction.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Assisted with administrative tasks, improving overall functionality of the office.
- Facilitated prompt issue resolution through careful tracking of complaints until fully addressed.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Handled office petty cash and maintained flawless records.
- Counted change correctly and issued customer receipts.
Education
A-Levels -
Mount Lourdes
Enniskillen2021
Diploma of Higher Education - Animal Science
Belfast Metropolitan College
Belfast 2022.09 - 2024.06
Bachelor of Science - Zoology
Queen's University Belfast
BelfastSkills
- Front desk operation
- Diplomacy and tactfulness
- Event planning assistance
- Reservation handling
- Pressure management
- Complaint management
- Multi-line phone system operation
- Telephone etiquette
- Multitasking efficiency
- Customer Service
- Payment Processing
- Public speaking
- Inventory management
- Proactive initiative
- EXACT Dental Software efficiency
- Reservation software efficiency
Affiliations
- Reading
- Volunteering in Animal Rescue
Timeline
Hotel receptionist
Tara Lodge
2023.10 - 2025.01
Diploma of Higher Education - Animal Science
Belfast Metropolitan College
2022.09 - 2024.06
Dental receptionist
Anne Street Dental Practice
2021.07 - 2022.08
A-Levels -
Mount Lourdes
Bachelor of Science - Zoology
Queen's University Belfast