Raj Kaur

Highly organised and self-motivated professional with extensive expertise in customer service, front desk operations, and organisational efficiency. Demonstrates exceptional communication skills, time management, and teamwork, ensuring seamless guest experiences and operational success. Proficient in customer relationship management systems, cash handling, scheduling, and email handling, with a proven ability to enhance workplace productivity. Adept at supervising children and managing hospitality services while maintaining excellent memorisation and attention to detail. Committed to delivering outstanding service and fostering positive relationships with clients and colleagues.

Friendly Receptionist Assistant with knack for creating welcoming environments and streamlining administrative tasks. Skilled in managing busy front desks, handling multiple phone lines, and resolving visitor queries promptly, contributing to smooth daily operations. Known for enhancing customer satisfaction by fostering positive first impressions and maintaining professional, courteous service.

• Work experience placement (2 weeks)
• Managed front desk duties: signing in guests, issuing keys
• Responded to enquiries in person, by phone and online
• Managed reservations and room bookings
• Handled post and financial transactions
• Housekeeper-hotel
• Maintained high standards of cleanliness in guest rooms
• Assisted with laundry and room restocking
• Food and beverage industry-previous experience
• Provided customer service in a fast-paced environment
• Ensured hygiene standards were met
• Volunteer teaching assistant-Punjabi school
• Created a positive and inclusive learning environment
• Supported student understanding and engagement
• Monitored and recorded student progress
• Camp volunteer-children
• Supervised children during activities and mealtimes
• Always ensured children’s safety and well-being
• Facilitated games and educational sessions