Abe BILLINGHAM-LEA

provided quality customer service to thousands of customers daily.

earned a customer service star as a recognition for my attitude and willingness to learn in my first month in the role.

Trusted to handle tobacco transactions in accordance with differing polices around the world.

Ensured a clean and fully stocked shopfloor was kept whilst also making sure all pre orders were completed for the next days shift.

successfully coordinated my team members based on their strengths and weaknesses to ensure the highest level of work was sustained.

Instructed team members through informative briefings on shift preparation and introduced effective strategies to maximize profit and enhance customer experience.

Established a positive working atmosphere to create a collaborative and productive space.

kept compliance with fire safety, food and beverage and safety and alcohol safety standards. completing all administrative tasks concerning these issues.

met and exceeded target profits for my kiosk.

Maintained a top ten service time out of 170+ kiosk workers, whilst providing excellent customer service.