ABDULWASIU BADMUS
Banking
Grays, Thurrock,Essex
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 10 years of progressive Banking experience to positively impact business operations.
Proactive with demonstrated operations leadership, sales planning and personnel management strengths. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Manager Digital Sales North
Stanbic IBTC Bank
08.2023 - Current
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Modeled best practices for sales and customer service.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Collaborated with product development teams to provide valuable customer insights, driving continuous improvement efforts and enhancing overall offerings to meet market demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed brand expansion initiatives across sales, marketing, and advertising campaigns.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated with other district managers to actualize performance improvement strategies.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
E-business Sales Team Leads
Stanbic IBTC Bank
01.2015 - 08.2023
- Responsible for overseeing and enhance product performance for USSD Sales (Unstructured Supplementary Service Data)
- Boost sales across various platforms by conducting thorough digital channel monitoring and utilize data analytics to identify digital opportunities to enhance sales effectiveness
- Ensure the availability of field agents in regions where there is lack of banking services to meet the banking needs of the populace
- Contribute to the development of pricing strategies for various digital products by collaborating closely with the products team, sales team, and business managers
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Streamlined the sales process by identifying inefficiencies and implementing solutions to save time and resources.
- Contributed to event marketing, sales and brand promotion.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with marketing teams to develop targeted campaigns for specific industries and demographics.
- Provide detailed reports on the adoption and performance of products by meticulously monitoring different customer segments including personal, business, and corporate
- Ensured effective sales of all bank’s comprehensive suite of digital banking products in the Northern Nigeria, and strategically deployed virtual banking field officers who ensured sales of mobile wallets to both agents and customers.
Mobile Money Network Manager
Stanbic IBTC Bank E-Business
01.2013 - 01.2015
- Enlisted agents to promote mobile money as a CBN-introduced alternative to conventional cash transactions, in support of the cashless initiative
- Orchestrated sales calls alongside team members to set sales targets and customer retention objectives
- Ensured the upkeep and organization of appealing products to stimulate sales
- Maintained comprehensive records of user support requests and activities to monitor system performance and pinpoint recurring issue patterns
- Skillfully negotiated intricate, competitive contracts with service providers in alignment with established guidelines to bolster national and regional network strategies.
- Assisted in the planning of data center migrations to accommodate rapid business expansion without disrupting services.
- Improved network performance by implementing advanced monitoring tools and troubleshooting techniques.
- Analyzed network traffic and performance metrics to optimize system performance.
- Established clear communication channels within the team to improve overall collaboration on projects.
Bank Branch Manager
Stanbic IBTC Bank
01.2012 - 12.2012
- Efficiently developed, optimized, and managed all available resources, including staff, systems, and processes to ensure continuous guaranteed delivery of top-notch customer service
- Implemented training programs that proactively addressed challenges, and ensured adherence to company regulations
- Conducted debt restructuring through financial viability assessments which aided in revitalizing the bank’s financially challenged clients
- Executed KYC / Due Diligence protocols in accordance with both bank and regulatory prerequisites
- Ensured proper monitoring and maintenance of all personnel involved in various banking operations and core banking functions, and delivered comprehensive, up-to-date documentation for all service management tasks.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Complied with regulatory guidelines and requirements.
- Developed an ongoing training program that enabled staff members to stay current on industry trends, product offerings, and regulatory changes impacting banking practices.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
Regional Bulk Acquisition Expert / Consultant
Stanbic IBTC Bank Plc
01.2011 - 12.2011
- Served as a liaison between the product development team, and the sales / business department to improve and refine product’s functionalities to meet market’s demands
- Collaborated closely with both internal teams and external partners to facilitate business expansion through the creation of innovative features and functionalities
- Gathered detailed functional requirements for projects success by working closely with the development team and other business stakeholders
- Conducted in-depth analysis of sales trends which helped the management make well-informed decisions on an annual basis and ultimately strengthening the bank’s competitive positioning
- Utilized knowledge of industry trends to initiate marketing campaigns and employ gamification strategies to encourage and enhance user engagement and adoption.
Business Banker
Stanbic IBTC Bank Plc
04.2010 - 12.2010
- Maintained positive and efficient customer relationships by addressing and resolving complex issues encountered by clients including accounts reconstruction when necessary
- Maintained sustainable relationship with High-Net-Worth Individuals (HNIs), Micro, Small, and Medium Enterprises (MSMEs), as well as corporate clients thereby attracting deposits and facilitating business transactions
- Acquired new customers and nurtured existing clients’ relationships which ultimately led to a substantial increase in the customer base
- Engaged in the promotion and sale of the bank’s diverse portfolio of products and services
- Reactivated dormant accounts and enhanced the adoption of digital banking products among customers across all segments.
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
- Offered competitive commercial banking solutions and retail financing options.
Bank Product / Cabal Manager
Intercontinental Bank Plc
01.2008 - 12.2009
- Training of Bank Staff on Products, organizes marketing campaigns, monitoring of Relationship Managers (Sales Team) daily sales activities and drives to improve sales activities.
- Enhanced the precision of deal assessments by creating systematic methods for scrutinizing clients’ requirements to ensure they align with the bank’s strategic offerings
- Conducted ongoing evaluations of the competitive environment, industry trends, market demands, and direct feedback from frontline staff to fine-tune Key’s workplace banking program
- Provided insights into the overall strategic trajectory of the product
- Produced and delivered in-depth product roadmap reviews
- Showcased effective leadership by carefully defining and communicating clear vision of success, and outlining the methods by which objectives would be achieved.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
Retail & Personal Banking Relationship Officer
IBTC Pension Managers Ltd.
01.2006 - 01.2008
- Efficiently handled inquiries from clients through in-person interactions, phone conversations, and email correspondence in a timely manner
- Assisted customers in making informed decisions by offering valuable recommendations on their retirement.
- Provided tailored solutions to meet clients’ specific needs by analyzing their unique Pension requirements.
- Maintained a detailed and current reports in relation to various service management activities
- Ensured customers are well-informed about any changes to the Pension Reform Act and structures, fostering transparency and customer satisfaction.
Education
Master of Business Administration - Master in Business Administration
University of Ilorin
Ilorin, Kwara State01.2005
Bachelor of Science (BSc), Political Science -
university of ilorin
Ilorin, Kwara State01.2001
Higher National Diploma (HND), Business Administration -
kwara state polytechnic
01.2000
Skills
- Active listening skills
- Adaptability skills
- Analytical skills
- Aptitude in problem-solving
- Conceptual thinking skills
- Detail oriented, excellent collaborator and team player
- Digital and electronic banking skills
- Digital products marketing skills
- Effective people management skills
- Excellent communication skills
- Excellent interpersonal skills
- Excellent multitasking skills
- Enterprising and goal-driven personality with intelligent decision-making skills
- Great customer service skills
- Proficiency in Microsoft Office
- Strategic thinking skills
- Strong organization skills
- Strong work ethic and initiative
- Time management skills
Accomplishments
- Successfully spearheaded the deployment of Point of Sales (POS) systems to key players in the Oil & Gas sector, such as AYM Shaffa, thereby boosting over 100 terminals and averaged more than #1 billion in monthly collections, as well as Shema Petroleum and Danmarna Petroleum with similar deployments.
- Successfully issued payment as I actively participated in WHO Salary Allowance Payments to local government staffs and wards.
- Boosted bank’s revenue by driving sales across all channels encompassing products such as cards, microfinance bank relationships, mobile money, internet banking, mobile banking, payments and collection platforms, ATM deployments, and POS systems.
- Achieved and surpassed sales targets by employing professional sales techniques to promote and sell the bank’s diverse range of products and services.
Professional Certifications And Trainings
- Advanced International Human Resource Management (2023)
- Magjohns Ltd., How To Become A Consultant Training (2022)
- Cyber Security & Personal Safety (2022)
- Mental Health Training Level 2 Certification (2022)
Certification
- Data Analyst Training.
- Scrum Master in view.
Timeline
Regional Manager Digital Sales North
Stanbic IBTC Bank
08.2023 - Current
E-business Sales Team Leads
Stanbic IBTC Bank
01.2015 - 08.2023
Mobile Money Network Manager
Stanbic IBTC Bank E-Business
01.2013 - 01.2015
Bank Branch Manager
Stanbic IBTC Bank
01.2012 - 12.2012
Regional Bulk Acquisition Expert / Consultant
Stanbic IBTC Bank Plc
01.2011 - 12.2011
Business Banker
Stanbic IBTC Bank Plc
04.2010 - 12.2010
Bank Product / Cabal Manager
Intercontinental Bank Plc
01.2008 - 12.2009
Retail & Personal Banking Relationship Officer
IBTC Pension Managers Ltd.
01.2006 - 01.2008
Master of Business Administration - Master in Business Administration
University of Ilorin
Bachelor of Science (BSc), Political Science -
university of ilorin
Higher National Diploma (HND), Business Administration -
kwara state polytechnic
- Data Analyst Training.
- Scrum Master in view.
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