Michael Enwegbara
glasgow,Kirkintiloch
Summary
Highly analytical and customer-obsessed professional with a strong commitment to excellence. Demonstrates exceptional attention to detail and efficient relationship management skills. Proactive team player with good interpersonal skills, dedicated to achieving outstanding results. Ready to work at any location and available to start immediately.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Coverage Head - Affluent Clients
Stanbic IBTC Bank (Member Standard Bank Group)
Abuja, Nigeria
05.2019 - 12.2024
- Engaged with at least 20 clients daily through virtual and physical meetings
- Conducted financial fitness sessions while offering financial advisory services to clients.
- Reviewed and analyzed client relationships to develop tailored financial solutions
- Maintained high-quality client relationships within audit and compliance framework
- Built credible internal network to enhance team synergies and optimize service delivery
- Cultivated strategic partnerships with external stakeholders to drive business growth
- Developed and implemented action plans to acquire new business
- Oversaw daily operations to achieve high productivity levels.
- Managed team of 9 people and ensured optimal performance.
- Achieved monthly Net Promoter Score increase of 25%
Regional Manager
Stanbic IBTC Bank (Member Standard Bank Group)
Port Harcourt & Abuja, Nigeria
08.2012 - 05.2019
- Oversaw agile Region to achieve sustained revenue growth through market analysis and strategic marketing.
- Managed a team of over 180 staff with a clientele base of 25,000.
- Enhanced branding initiatives and launched strategic marketing campaigns to increase engagement
- Advanced regional branch performance through managerial reorganization methods.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Harmonized the Region to ensure unity and effective teaming.
- Upskilled the Branch Managers to ensure optimal delivery.
- Assumed accountability for delivery of Asset and Liability budgets of the Region.
- Implemented and reinforced cross-sell strategies.
- Monitored and managed complete regulatory compliance in the Region.
- Developed strategies to increase market share through continuous improvement of existing service levels.
- Assumed ultimate responsibility for the management and resolution of customer issues.
- Educate and mentor Business/Branch Managers in the general knowledge and application of credit principles and practices in the Business Banking and Personal Markets
- Plan and manage staffing for the Region, in line with growth strategy and succession.
- Motivated and managed staff in the Region to ensure that performance levels and quality standards are achieved throughout the Region.
- Supported all Change Management initiatives in the Region.
Branch Manager - Maitama
Stanbic IBTC Bank (Member Standard Bank Group)
Abuja, FCT - Nigeria
06.2011 - 08.2012
- Managed branch operations, supervised team members and nurtured client relationships
- Supervised 15-member team overseeing 9,000 customers
- Achieved 120% profitability, making branch top performer for 2011
- Spearheaded business development and aligned deliverables with organisational goals
- Foster relationships and manage expectations with internal clients, partners, and stakeholders
- Led business development and managed organizational deliverables
- Developed strong customer relationships, driving cross-sales and discovering new opportunities
- Facilitated report delivery via team collaboration
- Boosted staff development and ensured job satisfaction
- Organized regular customer discussion forums and implemented feedbacks
- Set and monitored turn-around times for resolving customer queries and complaints
- Ensure adherence to integrity and ethical principles
Sector Head 9 Transactional Products and Services
Stanbic IBTC Bank (Member Standard Bank Group)
Abuja, FCT - Nigeria
07.2009 - 12.2010
- Pioneered Transactional Products Services for the bank in the Northern Region including Electronic Banking Services.
- Managed electronic banking transactions for public sector and corporate clients in Northern Region
- Coordinated revenue collections for bank with Federal Inland Revenue Services
- Enhanced client engagement and optimised profitability through strategic relationship management
- Positioned Bank as strategic partner through tailored Transactional Banking solutions
- Led sales team to meet targets
- Specialized in driving sales of Transactional Banking products to existing and potential clients
- Developed strong client relationships at every organizational level
Education
Master of Business Administration - Business Administration
London Metropolitan University
London 09.1998 - 09.1999
Bachelor of Science - Finance
University of Lagos
Lagos - Nigeria 09.1993 - 07.1997
Skills
- Customer obsessed
- Very analytical
- Attention to details
- Efficient relationship management skills
- Commitment to excellence
- Good interpersonal skills
- Very proactive
- Good team player
Accomplishments
- Won the best Manager in 2012 which was the reason of my elevation to Regional Manager
- First Branch Manager to join Bank’s Executive Meetings based on Performance.
- Three times best performing Region by the Bank’s Group CEO
Affiliations
- Travelling and sports
Certification
Standard Bank South Africa - Senior Management Programme
Standard Bank South Africa -Rain Training - Coaching for Action and Accountability
Standard Bank South Africa - Consultative Selling
Standard Bank South Africa - Practical Skill for Line Managers
Standard Bank South Africa - Managers Programme-African Region
Standard Bank South Africa - Global Leadership Centre - Entrepreneurial
Leadership Prog
Lagos Business School - Competitive Strategy Development Programme
Standard Bank Group - SPIN Selling Skills
Standard Bank (Ghana) - Middle Managers Development Programme.
Electronic Business School Ireland - Finance for int’l Trade
Standard Banks South Africa - Cash Management Certification
Swiss Finance Institute - Global Asset Allocation & Risk Budgeting
Institute of Credit Administration (Fellow)
Retail Banking Academy RBA1
References
References available upon request.
Timeline
Coverage Head - Affluent Clients
Stanbic IBTC Bank (Member Standard Bank Group)
05.2019 - 12.2024
Regional Manager
Stanbic IBTC Bank (Member Standard Bank Group)
08.2012 - 05.2019
Branch Manager - Maitama
Stanbic IBTC Bank (Member Standard Bank Group)
06.2011 - 08.2012
Sector Head 9 Transactional Products and Services
Stanbic IBTC Bank (Member Standard Bank Group)
07.2009 - 12.2010
Master of Business Administration - Business Administration
London Metropolitan University
09.1998 - 09.1999
Bachelor of Science - Finance
University of Lagos
09.1993 - 07.1997
Standard Bank South Africa - Senior Management Programme
Standard Bank South Africa -Rain Training - Coaching for Action and Accountability
Standard Bank South Africa - Consultative Selling
Standard Bank South Africa - Practical Skill for Line Managers
Standard Bank South Africa - Managers Programme-African Region
Standard Bank South Africa - Global Leadership Centre - Entrepreneurial
Leadership Prog
Lagos Business School - Competitive Strategy Development Programme
Standard Bank Group - SPIN Selling Skills
Standard Bank (Ghana) - Middle Managers Development Programme.
Electronic Business School Ireland - Finance for int’l Trade
Standard Banks South Africa - Cash Management Certification
Swiss Finance Institute - Global Asset Allocation & Risk Budgeting
Institute of Credit Administration (Fellow)
Retail Banking Academy RBA1
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