Market Research, Public Relations and Movies
ABDULSALAM OLATUNDE
West Bromwich,RCH
Summary
I am a focused problem solver with a strong background in business operations, having over 5 years of experience. I Drive growth with a focus on continuous business optimization and customer satisfaction. Connect with customers using forward–thinking strategies, exceptional customer experience optimization, and relationship–focused and agile approaches.
Overview
8
8
years of professional experience
Work History
Support Worker
Ceetee Healthcare Services Ltd
Wolverhampton, West Midlands
06.2023 - Current
- Provided emotional and practical support to vulnerable adults.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Acted as role model for clients by exhibiting positive behaviors.
Branch Manager
Union Bank Nigeria Plc.
06.2020 - 01.2023
- Tracked team performance and customer relationship management
- Managed branch portfolio through daily monitoring and assessment
- Oversaw branch ambiance and ensured a convenient working environment
- Leveraged workforce-planning tools, setting clear expectations and fostering a strong sense of collaboration
- Consistently achieved set targets through successful branch partnerships and marketing initiatives.
- Developed employee skillset and implemented target-coaching plans to achieve personal and branch goals
- Maintained healthy branch profit margin by cultivating results-based environments
- Incorporated company mission and vision into strategies to facilitate goal achievement
- Communicated organizational direction and goals to company staff during meetings.
Relationship Manager
Union Bank Nigeria Plc
01.2016 - 06.2020
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Analyzed market trends and identified potential new customers through research activities.
- Maintained accurate records of all client interactions within the company's CRM system.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Developed strategies to attract new customers while retaining existing ones.
Education
Masters of Science - International Business Management
University of Wolverhampton
Wolverhampton04-2024
Agile Scrum
Scrum Alliance
01.2023
International Institute of Risk and Safety Management
01.2015
Bachelor of Science (Hons) - Biochemistry
Ahmadu Bello University, Zaria
Nigeria01.2014
Information Technology
Informatics Institute of Information Technology
Nigeria01.2009
Skills
- Budgeting and financial management
- Excellent Communication
- Written and verbal communication
- Critical Thinking
- Risk Management
- Analytical Problem Solving
- Strategic Planning
- CRM Tracking
- Attention to Detail
- Business Development
- Data Analytics
- Customer Portfolio Management
- Customer Relations
- Process Improvement
- Data Confidentiality
- Project Management
Key Professional Achievements
- Achieved liability growth of N1.6B vs N900M target for the business in a 6months.
- Transformed branch profitability from loss-making to a profit-making center in 8 months and grew it to N180m vs N100m target.
- Reduced branch non-performing loan (NPL) ratio from 5% to 1% in 5 months.
- Received a record-breaking recognition award as the best sales executive on mobile/online banking penetration for two consecutive years.
- Grew customer base from 15,000 to 21,000 with no attrition in 18 months.
Accomplishments
· Achieved liability growth of N1.6B vs N900M target for the business in a 6months.
· Transformed branch profitability from loss-making to a profit-making center in 8 months and grew it to N180m vs N100m target.
· Reduced branch non-performing loan (NPL) ratio from 5% to 1% in 5 months.
· Received a record-breaking recognition award for two consecutive years as the best sales executive on mobile/online banking penetration.
· Grew customer base from 15,000 to 21,000 with no attrition in 18 months.
Affiliations
- Market research, Customer experience, and Networking.
Certification
RQF Diploma in Adult Care Level 3.
15 Standard Care Certificate.
MAPA
Interests
Timeline
Support Worker
Ceetee Healthcare Services Ltd
06.2023 - Current
Branch Manager
Union Bank Nigeria Plc.
06.2020 - 01.2023
Relationship Manager
Union Bank Nigeria Plc
01.2016 - 06.2020
Masters of Science - International Business Management
University of Wolverhampton
Agile Scrum
Scrum Alliance
International Institute of Risk and Safety Management
Bachelor of Science (Hons) - Biochemistry
Ahmadu Bello University, Zaria
Information Technology
Informatics Institute of Information Technology
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