ABDULRAHMAN BA SALAMA
LIVERPOOL,Merseyside
Summary
Dedicated professional with expertise in store maintenance awareness, equipment maintenance, and cash management. Demonstrates proficiency in stock counting, B2C sales and service, and effective communication. Skilled in handling returns and exchanges while employing customer engagement techniques to enhance satisfaction. Committed to efficient stock replenishment and maintaining excellent communication skills to support business objectives.
Overview
3
3
years of professional experience
3
3
Certification
Work history
Shop assistant
Florida convenience store
Liverpool, Merseyside
2024.10 - 2025.04
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Managed stock levels on shop floor for continuous product availability.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
Digital marketing team leader
Creative team
Ibb, Yemen
2024.04 - 2024.07
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
institute management team member
IBM institute
Sanaa, Yemen
2023.05 - 2024.03
- Allocated resources, optimising utilisation across projects.
- Fostered an environment conducive to innovation and creativity amongst the team members.
- Coordinated team meetings for streamlined information sharing.
- Conceived and implemented various employee engagement initiatives aimed at boosting staff morale.
Dental receptionist
Al-badani dentist clinic
Ibb, Yemen
2022.02 - 2023.03
- Enhanced patient experience by providing warm, friendly service.
- Utilised dental software proficiently to maintain accurate records.
- Coordinated reminders for upcoming appointments to reduce missed visits.
- Streamlined administrative processes for improved office efficiency.
Team leader
Alsalam amusement park
Ibb, Yemen
2020.06 - 2021.11
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Encouraged open communication, fostering a positive work culture.
- Reduced staff turnover with an effective motivation strategy.
- Devised actionable plans towards achieving set business objectives within deadlines.
Education
Bachelor of Science - IT
UST
Ibb\Yemen 2019.09 - 2023.03
Higher National Diploma - MS office
ICDL
YEMEN 2020.08 - 2020.11
Higher National Diploma - English
Yemen America language institute
2023.05 - 2024.04
Skills
- Store maintenance awareness
- Equipment Maintenance
- Cash management
- Stock counting
- B2C sales and service
- Effective communication
- Returns and exchanges
- Customer engagement techniques
- Stock replenishment
- Excellent communication skills
Languages
English
Advanced
Arabic
Proficient (C2)
Certification
ICDL international certificate
YALI English high diploma
Timeline
Shop assistant
Florida convenience store
2024.10 - 2025.04
Digital marketing team leader
Creative team
2024.04 - 2024.07
institute management team member
IBM institute
2023.05 - 2024.03
Higher National Diploma - English
Yemen America language institute
2023.05 - 2024.04
Dental receptionist
Al-badani dentist clinic
2022.02 - 2023.03
Higher National Diploma - MS office
ICDL
2020.08 - 2020.11
Team leader
Alsalam amusement park
2020.06 - 2021.11
Bachelor of Science - IT
UST
2019.09 - 2023.03