Summary
Overview
Work history
Education
Skills
IGCSEs
Languages
References
Timeline
Generic

Zeiad Hamed

Wakefield,United Kingdom

Summary

Driven Shift Manager with over two years of experience leading teams in fast-paced hospitality. Skilled in labour control, cash management, and KPI delivery, with a track record of reducing loss and improving efficiency. Known for motivating teams, solving problems under pressure, and striving for continuous growth.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work history

Shift manager

McDonald's
Wakefield and Leeds
01.2024 - Current
  • Lead and motivate a team of up to 20 crew members per shift to deliver consistent service in a fast-paced environment
  • Manage shift operations, including staff deployment, food safety, and customer satisfaction
  • Monitor KPIs such as drive-thru times, kitchen efficiency, and waste control to meet company targets
  • Train and coach new and existing staff to build skills and maintain high performance
  • Resolve customer complaints quickly to protect brand standards and improve guest experience
  • Oversee cash handling, till reconciliations, and safe counts to ensure financial accuracy
  • Enforce health, safety, and hygiene standards in line with legal and company policies
  • Deliver ongoing coaching and performance feedback to staff, helping them grow in confidence and ability
  • Promote a positive workplace culture by recognising achievements and addressing issues fairly
  • Handle employee concerns and escalate HR issues appropriately, ensuring policies are followed
  • Contribute to reducing turnover by building strong relationships and creating an inclusive environment
  • Track labour percentage against sales to stay within targets
  • Adjust staffing in real time to cover peaks and avoid overstaffing
  • Ensure compliance with break and rest policies
  • Oversee all safe counts and maintain accurate records
  • Ensure managers sign floats and tills for accountability
  • Investigate and resolve discrepancies promptly
  • Educate staff on handling counterfeit notes and till security
  • Track cash variance daily and implement corrective actions
  • Monitor drive-thru and front counter service times against targets
  • Track food cost variances and waste levels
  • Review customer satisfaction results and complaints
  • Ensure delivery and kitchen times remain within benchmarks
  • Report on sales growth, labour percentage, and cash loss trends

Crew trainer

McDonald's
Wakefield
09.2023 - 12.2023
  • Provided one-to-one coaching, improving overall job competence among new hires.
  • Fostered work ethics in trainees, leading to greater responsibility among crew members.
  • Facilitated open communication channels to ensure smooth operation flow amongst team members.
  • Reinforced learning outcomes with consistent follow-up checks on individual progress.
  • Created a positive working environment by promoting teamwork and cooperation.

Crew member

McDonald's
Wakefield
11.2022 - 09.2023
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.

Front of house team member

Brewers Fayre
Aldershot, Hampshire
06.2021 - 05.2022
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Adapted swiftly to changing situations for uninterrupted service quality.
  • Established rapport with regular diners, fostering a loyal client base.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Enhanced guest experience with a friendly and helpful attitude.
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Upheld rigorous hygiene standards in all front-of-house areas.

Education

A-Levels - Psychology

All Hallows Sixth Form
Farnham, Surrey
08.2020 - 05.2022

A-Levels - Sociology

All Hallows Sixth Form
Farnham, Surrey
08.2020 - 05.2022

A-Levels - English Language

All Hallows Sixth Form
Farnham, Surrey
08.2020 - 05.2022

SVQ Level 3 - Hospitality Outlet Supervisor on demand

Lifetime training
11.2023 - 01.2025

Skills

  • Integrity and ethics
  • Performance monitoring
  • Profit and loss understanding
  • Employee development
  • Excellent communication skills
  • Hospitality team leadership
  • Time-management
  • Emotional intelligence
  • Active listening
  • Decision making
  • Critical-thinking
  • Customer service orientation
  • Creative thinking
  • KPI tracking
  • Microsoft Office Suite
  • Quality Control
  • Resilience under pressure
  • Deadline adherence
  • Empathetic communication

IGCSEs

Al Sahwa Schools - Oman


  • Maths - B
  • English First Language - B
  • Enterprise - A
  • Arabic First Language - A+
  • Computer Science - A
  • Co-ordinated Science (double award) - BB


Languages

English
Fluent
Arabic
Native

References

References available upon request.

Timeline

Shift manager

McDonald's
01.2024 - Current

SVQ Level 3 - Hospitality Outlet Supervisor on demand

Lifetime training
11.2023 - 01.2025

Crew trainer

McDonald's
09.2023 - 12.2023

Crew member

McDonald's
11.2022 - 09.2023

Front of house team member

Brewers Fayre
06.2021 - 05.2022

A-Levels - Psychology

All Hallows Sixth Form
08.2020 - 05.2022

A-Levels - Sociology

All Hallows Sixth Form
08.2020 - 05.2022

A-Levels - English Language

All Hallows Sixth Form
08.2020 - 05.2022

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Zeiad Hamed