Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Job Responsibilities
Timeline
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Abdala Ali

London

Summary

I am a mature, enthusiastic and determined airline and airport management university graduate looking to kick start my career in the aviation industry, with hands-on experience in customer service, retail and hospitality with also a talent for navigating challenges. I bring strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. I am committed to making meaningful contributions and advancing organisational goals for the business.

Overview

6
6
years of professional experience

Work History

Welcome Host

Monopoly Lifesized
09.2022 - Current
  • The primary roles and responsibilities of this job includes accurately maintaining opening/closing checklists, managing bookings using the ticketing system, maximising ticket sales, rescheduling customers to minimise disruptions to the overall operation, organise the loading of players into groups for games and lowering any delays to a minimum through planning and communication with customers and co-workers whilst working as a team to make sure the responsibilities we have are achieved
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Cultivated interpersonal skills by building positive relationships with others.

Retail Associate

Amazon Fresh Euston Store
01.2022 - 04.2022
  • Responsible for numerous tasks such as Deliveries, Stock Rotation, and Expiry Awareness
  • Responsible for ensuring customers can return or collect their items without a hassle
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Customer Assistant / Concierge

Vue Cinemas Westfield
11.2018 - 12.2021
  • My main role was to replenish stock, help with stock delivery and serve customers with additional tasks such as dealing with refunds, managing cinema events, customer queries and training new colleagues
  • I also was a stock assistant to my manager for 4 months with the responsibility of rotating stock and ensuring stock delivery was handled correctly and the right stock was delivered
  • It has significantly strengthened my organisational skills and provided a huge amount of retail experience in Customer Service.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

University of West London
07-2022

St Charles Sixth Form College
07-2018

Pimlico Academy
07-2016

Skills

  • Communication
  • Decision-Making
  • Dependable and Responsible
  • Collaboration
  • Calm Under Pressure
  • Written Communication
  • Verbal Communication
  • Time Management
  • Attention to detail
  • Integrity
  • Reliability and Teamwork
  • Organisational Skills

References

  • Mr Adam Chalcraft (Academic), 020 8968 7755
  • Vue Westfield Management, 020 8749 8063, Westfield.DM@vuemail.com
  • Amazon Fresh Euston Management, 07765 682762, smisstev@amazon.com
  • Monopoly Lifesized Management, 07519 719683, izzy.double@gamepathents.com

Hobbies and Interests

  • Gym
  • Reading
  • Swimming
  • Console games

Job Responsibilities

  • Responsible for cashier duties.
  • Responding to customer inquiries.
  • Answering general questions.
  • Managing bookings using the ticketing system.
  • Maximising ticket sales.
  • Assisting customers with a warm and professional attitude.
  • Providing policy and service information to customers.

Timeline

Welcome Host

Monopoly Lifesized
09.2022 - Current

Retail Associate

Amazon Fresh Euston Store
01.2022 - 04.2022

Customer Assistant / Concierge

Vue Cinemas Westfield
11.2018 - 12.2021

University of West London

St Charles Sixth Form College

Pimlico Academy

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Abdala Ali