Abby Wheatley
Coventry ,West Midlands
Summary
Experienced supervisor with a strong background in back-of-house management, demonstrating effective team collaboration and initiative. Committed to delivering exceptional customer service and skilled in engaging with diverse individuals at all levels. Proven ability to tackle new challenges and consistently complete tasks to high standards. Quick to adapt to new environments and open to training opportunities for professional growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Work Coach
DWP
Coventry, West Midlands
07.2025 - 07.2026
- Processed ID verification for claimants to progress their claim for Universal Credit
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Debt Management Adviser
DWP
Coventry, West Midlands
09.2023 - 05.2025
- Answering customer queries
- Knowledge of using Debt Management System, UCFS, Searchlight and Genesys
- Experience with vulnerable customers and finding solutions to debt problems
- Directed customers to appropriate teams for assistance
- Taking payments using PCIPal
Chef
Boom: Battle Bar
Coventry, West Midlands
03.2022 - 03.2023
- Prepared meals to order.
- Conducted weekly inventory checks for accurate stock management.
- Arranged food deliveries through efficient order placements.
- Organised daily prep activities to streamline kitchen operations.
Head Chef
The Mulberry
Coventry, West Midlands
03.2020 - 03.2022
- Supervised team operations and supported training for new and existing staff on menu specifications, allergens, food safety, and COSHH regulations.
- Conducted weekly stock takes for all menu items to ensure inventory accuracy.
- Coordinated deliveries and placed orders based on demand.
- Assisted with management of multiple delivery brands within the kitchen through Uber and Deliveroo, including Chicken on the Green and The Mulberry.
- Oversaw staff labour management for back-of-house team to maintain operational efficiency.
- Provided support on the bar and floor during peak periods to enhance customer service.
Sous Chef
The Town Crier
Coventry, West Midlands
01.2018 - 03.2020
- Assisting the head chef and running the kitchen whilst he is away.
- Working with fresh produce to create menu items whilst cooking to customers' specific dietary needs.
- Knowledge of health and hygiene standards across all aspects of the business.
- Baked and decorated cakes for charity events.
Education
NVQ Level 2 - Hairdressing
Henley College
Coventry, COV01-2010
Skills
- Customer engagement
- Debt resolution
- ID verification
- Service delivery
- Vulnerable customer support
- Team collaboration
- Food hygiene
- Staff leadership
- Food preparation
- Inventory management
- Menu development
- Time management
Certification
- Food Safety and Hygiene, Level 3 June 2022 to Present
- HACCP (Hazard Analysis Critical Control Point), Level 2 June 2022 to Present
Timeline
Work Coach
DWP
07.2025 - 07.2026
Debt Management Adviser
DWP
09.2023 - 05.2025
Chef
Boom: Battle Bar
03.2022 - 03.2023
Head Chef
The Mulberry
03.2020 - 03.2022
Sous Chef
The Town Crier
01.2018 - 03.2020
NVQ Level 2 - Hairdressing
Henley College