Abby Davies
Tredegar,Blaenau Gwent
Summary
Independent and trustworthy individual with desire to make customers and clients feel welcome. Energetic personality coupled with strong work ethic. Hard-working with strong organisational skills.
Overview
10
10
years of professional experience
Work history
Customer Assistant
Tesco
Cardiff
01.2019 - 10.2024
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Legal assistant
Costley & Partner Solicitors
Caerphilly
01.2019 - 01.2021
- Handled case documentation safely and securely for optimised client confidentiality.
- Reviewed legal documents for accuracy and compliance.
- Distributed client bills and sought prompt payment.
- Scanned, faxed and archived documentation for robust case files.
- Built positive client relationships to increase satisfaction and retention.
- Organised files and documentation to improve ease of information retrieval.
Front of House Receptionist
Fonseca Law
Ebbw Vale
06.2017 - 01.2019
- Greeted Clients and booked appointments. Managing all incoming calls.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Received payments for service and updated balances in computer.
- Set up office spaces, equipment and support services for client and team meetings.
- Assisted with set up of ID card and access permissions following site security practices.
- Maintained reception and updated stock orders.
Bar Staff
Cambrian
Tredegar
04.2015 - 05.2018
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Supported serving customers with fast, accurate food & beverage orders.
Education
Masters - Law
University of South Wales
Cardiff 2017 - 2019
LLB Honours - Law
Swansea University
2014 - 2017
Skills
- Customer-service orientated
- Multitasking and prioritisation
- Strict confidentiality
- Fast typing speed
- Records maintenance and document filing
- Fluent in Legal terminology
Languages
Spanish
Intermediate
Timeline
Customer Assistant
Tesco
01.2019 - 10.2024
Legal assistant
Costley & Partner Solicitors
01.2019 - 01.2021
Front of House Receptionist
Fonseca Law
06.2017 - 01.2019
Bar Staff
Cambrian
04.2015 - 05.2018
Masters - Law
University of South Wales
2017 - 2019
LLB Honours - Law
Swansea University
2014 - 2017