Pawel Piszczek
London,United Kingdom
Summary
Highly organised and proactive professional with a strong background in customer service and order processing. Demonstrates exceptional skills in prioritisation, critical-thinking, and multitasking efficiency. Proficient in IT applications including MS Word, Excel, and Access. Known for a positive attitude towards training and personal development, maintaining strict confidentiality, and ensuring hygiene and cleanliness protocols. Committed to teamwork and delivering excellent customer service while adhering to food safety standards.
Overview
21
21
years of professional experience
12
12
years of post-secondary education
Work History
Office Service Assistant
Atkins
London
10.2021 - 12.2022
- Providing excellent Hospitality, Reception, Mailroom service
- Organising VIP external and internal company events
- Monitoring and checking all bookings for meeting rooms
- To ensure best standards of the front of house, hospitality and site meeting room areas and all related areas that impact on the Customer Experience
- Assistance with Audio Visual Equipment set up within the meeting rooms if required
- Monitoring the shared email boxes, responding to emails in a timely and professional manner
- Accepting deliveries for hospitality and office supplies
Senior Hospitality Assistant
Sackers and Partners LLP
London
08.2013 - 08.2018
- To oversee the delivery, collection and presentation of the hospitality service at the location
- To ensure that all time constraints are met each and every time
- To ensure that the client receives the highest possible standard of hospitality
- To co-operate with all team members and undertake duties in the hospitality areas as requested to ensure an efficient and effective service is delivered at all times
- To comply with all legislative requirements including health & safety, fire and hygiene under the direction of the Catering Manager
- To attend as required internal and external meetings and training courses
- Booking the engineers to carry out checks, repairs and servicing
- Carry out various AV task request from Facilities Supervisor/Director
Hospitality Assistant
Taylor Wessing LLP
London
03.2012 - 02.2013
- Setting up and clearing the tea and coffee, working lunches (sandwich lunches, buffets and Partners lunches)
- Maintain and refresh all meeting rooms
- Maintain cleanliness of work areas: china, glasses, cutlery, etc through the day
- Serve the guest in calm, discrete and courteous manner, respecting timing standards
- Serving canapés and drinks during evening events
- Assist with staff queries both in person, by email or via telephone
- Contribute to positive team spirit, committed to achieving high standards of food quality
Conference Host
Watson, Farley & Williams LLP
London
08.2006 - 01.2011
- Setting up/clearing meeting rooms, maintaining to exceptionally high standards
- Serving working breakfast, lunches and events
- Escorts the guests through the banquets and conference rooms to serve them with snacks and beverages on regular basis
- Setting up meetings, VIP events, dinners to required standards
- Communicate with Chefs and other team members to ensure service, dietary requirements are met and exceeded
- Stock check of sundry items, placing orders from suppliers and follow ‘date rotation'
- Carry out equipment and appliance check each morning
- Providing needed maintenance services, stock takes, deputised for the manager in his absence
- Helping clients with AV equipment in meeting rooms when required
Receptionist
Dorset Square Hotel
London
03.2006 - 07.2006
- Checking guests into and out of the hotel, allocating rooms and handing out keys
- Dealing with reservations by phone, email, or face to face
- Preparing bills and taking Payments
- Dealing with special requests from guests, dealing with complaints and problems
- Properly use tact, diplomacy, discretions and judgment in all situations
Sales Consultant
Levi's (ladies and menswear)
Katowice
04.2002 - 12.2005
- Played a pivotal role in daily operations of retail store
- Supported the manager in the achievement of agreed sales targets
- Responsible for visual merchandising including revealed information and security
- Developing and maintain client database, appearance of the store, replenishing stock
- Involved with all store events and promotions, providing office support when required
- Ensured that I was always fully aware of relevant brands, collections and trends
Education
Economic
Private School of Economics “Novum”
01.2002 - 01.2005
Audio-Visual advertisement
Superior School of Administration
01.1998 - 01.2002
Building Technique and handling Machines and Equipment's
Technical Collage
01.1993 - 01.1998
Skills
- Good organisation and prioritisation skills
- Pleasant manner when dealing with customers and colleagues
- Accept and adhere to the need for strict confidentiality
- Proficient using IT applications including MS WORD
- Customer service orientation
- Order processing efficiency
- Time efficiency
- Hygiene and cleanliness protocols
- Teamwork
- Food safety knowledge
- Food preparation basics
- Multitasking efficiency
Languages
English
Polish
Timeline
Office Service Assistant
Atkins
10.2021 - 12.2022
Senior Hospitality Assistant
Sackers and Partners LLP
08.2013 - 08.2018
Hospitality Assistant
Taylor Wessing LLP
03.2012 - 02.2013
Conference Host
Watson, Farley & Williams LLP
08.2006 - 01.2011
Receptionist
Dorset Square Hotel
03.2006 - 07.2006
Sales Consultant
Levi's (ladies and menswear)
04.2002 - 12.2005
Economic
Private School of Economics “Novum”
01.2002 - 01.2005
Audio-Visual advertisement
Superior School of Administration
01.1998 - 01.2002
Building Technique and handling Machines and Equipment's
Technical Collage
01.1993 - 01.1998
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