Abbigail Sculfor
Southport
Summary
A highly experienced and organised professional with knowledge of legislation and a proven ability to adhere to deadlines. Able to demonstrate proficiency in all areas of Microsoft Office, including Excel, Word, Email, and PowerPoint. A dedicated team player driven to learn new skills and expand knowledge, aiming to contribute effectively within a collaborative environment. Utilising strong organisational skills and attention to detail to streamline processes and enhance operational efficiency.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Registration Officer
Qualitymark Protection
Chorley, Lancashire
2025.04 - Current
- Assisted in reviewing and processing registration applications to ensure completeness and accuracy of required information and documents.
- Supported verification of eligibility against relevant criteria, policies, or regulatory standards.
- Communicated with installers regarding identified concerns.
- Aided internal or external audits by preparing necessary documentation and evidence.
- Identified inefficiencies in registration processes and suggested improvements.
- Coordinated with underwriters to confirm acceptance of policies.
- Organised and delivered training sessions to colleagues on a regular basis.
- Processed pricing on applications, ensuring thorough research and attention to detail.
Accreditation Officer
Qualitymark Protection
Chorley, Lancashire
2024.09 - 2025.04
- Reviewed financial documentation, including bank statements and management accounts, to verify accuracy and compliance with relevant standards.
- Assisted in assessing potential installers by evaluating credit scores, financial histories, and filing records to identify risks prior to onboarding.
- Outlined and reported concerns, such as CCJs, frequent director changes, or phoenix companies.
- Collaborated with legal and finance teams, as well as external parties, to support negotiations regarding cross-company guarantees.
- Managed sensitive personal data in accordance with regulatory requirements.
- Ensured adherence to FCA guidelines throughout all processes.
Customer Support Officer
Qualitymark Protection
Chorley, Lancashire
2024.06 - 2024.09
- Assisted customers in product selection, resulting in increased sales.
- Managed large volume of incoming calls, ensuring quick response times.
- Provided training on new products to staff, improving team performance.
- Provided exceptional service to customers for enhanced loyalty.
- Alleviated customer concerns with clear explanations and reassurances.
- Increased customer satisfaction by efficiently resolving complaints and queries.
- Conducted regular follow-ups with customers to ensure their satisfaction.
- Supported accurate record-keeping with proficient data entry skills.
Sales Assistant
Marks & Spencer
Chorley, Lancashire
2019.10 - 2024.07
- Built lasting relationships with clients through customer service interactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Operated cash registers with accuracy and processed cash and card transactions.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Trusted member of the first aid team, emergency team and key holder
Sales Assistant
Savers
Leyland, Lancashire
2019.04 - 2019.10
- Handled cash and card payments with accuracy.
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Greeted customer requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Education
Bachelor of Arts - Law With Criminology
Edge Hill University
Ormskirk 2021.09 - 2024.06
Skills
- In-Depth legislation knowledge
- Highly organised with adherence to deadlines
- Proficiency in all areas of Microsoft Office, including Excel, Word, Email and Powerpoint
- A driven individual keen to learn new skills and increase knowledge
- Dedicated team player
Affiliations
- I enjoy travelling and immersing myself in new cultures, gaining a broader perspective and appreciation for different ways of life.
References
References available upon request.
Timeline
Registration Officer
Qualitymark Protection
2025.04 - Current
Accreditation Officer
Qualitymark Protection
2024.09 - 2025.04
Customer Support Officer
Qualitymark Protection
2024.06 - 2024.09
Bachelor of Arts - Law With Criminology
Edge Hill University
2021.09 - 2024.06
Sales Assistant
Marks & Spencer
2019.10 - 2024.07
Sales Assistant
Savers
2019.04 - 2019.10