- Socialising
- Reading
- Swimming
- Going abroad
Geraldine Pickard
Newcastle Upon Tyne,United Kingdom
Summary
Accomplished Registration Officer with extensive experience in customer service, document management, and office administration. Proven track record in overseeing registration processes and ensuring compliance with legislative changes. Adept at managing sensitive information with discretion and fostering trust. Demonstrated ability to enhance organisational efficiency through effective communication and streamlined workflows. Career goal: to leverage expertise in administrative operations to drive excellence in service delivery.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Registration Officer
Care Quality Commission
Newcastle upon Tyne, Tyne and Wear
05.2010 - 05.2025
- Oversaw registration processes and managed paperwork, ensuring timely service delivery.
- Verified identity documents and checked eligibility for various registration services.
- Maintained up-to-date knowledge of changes in legislation, policies and procedures to ensure compliance.
- Handled sensitive information with discretion, ensuring confidentiality and fostering trust.
Administration Officer
McKeoghs Solicitors
Newcastle upon Tyne, Tyne and Wear
10.2009 - 05.2010
- Managed office correspondence, including emails, phone calls and mail, ensuring timely responses and streamlined communication.
- Monitored email inboxes and prioritised messages to enhance communication flow between departments and external stakeholders.
- Developed and implemented filing systems that improved document retrieval times and supported organisational efficiency.
- Maintained confidentiality of sensitive information, adhering to data protection regulations and upholding company integrity.
Personal Loan Officer
Northern Rock
Newcastle upon Tyne, Tyne and Wear
08.1998 - 10.2009
- Educated customers about conditions of credit and loans, repayment requirements and loan periods.
- Advised customers on best available loan products and credit options.
- Recommended loan approvals and denials based on customer loan application reviews.
School Meal Cook and Cashier
Newcastle City Council
Newcastle upon Tyne, Tyne and Wear
09.1991 - 06.1998
- Checked freshness of food and ingredients, weighing, mixing, and prepping materials for meal preparation.
- Ensured hygiene and cleanliness in kitchen by consistently following food safety regulations.
- Created safe environment by strictly adhering to sanitation and safety requirements.
- Managed kitchen helpers by assigning tasks and ensuring cleanliness, organisation, and proper stocking of supplies.
Cleaning assistant
Sanderson Hospital
Newcastle upon Tyne, Tyne and Wear
09.1986 - 11.1989
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Swept and mopped all hard floors, including restrooms.
- Followed sanitisation, health and hygiene regulations.
Sales assistant & Cashier
Co-op Food
Newcastle upon Tyne, Tyne and Wear
09.1984 - 08.1986
- Guided customers in product selection, delivering tailored advice to enhance satisfaction.
- Responded to customer enquiries promptly, ensuring clarity on products and services.
- Facilitated product location for customers, enriching shopping experience with comprehensive product information.
- Kept shelves neat, clean and organised through visual merchandising.
Private Cleaner
Various Clients
Newcastle upon Tyne, Tyne and Wear
04.1982 - 09.1984
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Achieved client and management satisfaction through thorough room cleaning.
- Ensured spotless floors through effective use of Hoovers, mops, and brushes for deep cleaning.
- Managed inventory of toilet tissue, paper towels, and other bathroom supplies to maintain cleanliness standards.
Barmaid and Hospitality
Three Mile Inn
Newcastle upon Tyne, Tyne and Wear
10.1980 - 09.1981
- Maintained stocked and organised bar for efficient customer service and quick access.
- Served customers with a warm, welcoming attitude, enhancing their overall pub experience.
- Processed cash, credit card, and voucher payments to streamline transaction experience.
- Addressed customer complaints professionally, ensuring satisfactory resolutions.
Administration assistant
Tyne & Wear County Council
- Delivered comprehensive administrative support, including document copying, faxing, and distribution to enhance workflow.
- Answered telephone calls, providing information, directing callers, and taking messages efficiently.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
- Managed client correspondence and internal communications, ensuring professionalism and clarity.
Education
GCSEs - English English, Maths,History,Human Biology and Art
LaSagesse Convent School
Newcastle Upon Tyne1979
Skills
- Customer service
- Document management
- Office administration
- Record keeping
Certification
- Customer Service certified
- Level2 NVQ Customer Service)
Interests
Accomplishments
- Enhanced registration processes, implementing across department for increased productivity and profits.
- Investigated, identified and reconciled account discrepancies helping towards company savings.
- Helped with updating and implementing registration policies for continued company compliance within company guidelines.
Additional Information
- I am a very motivated person and welcome change within my roles.
- I am well presented and punctual.
- I am very good at prioritising my tasks.
- I have good coordination and I am willing to be delegated to any task to be taken.
Timeline
Registration Officer
Care Quality Commission
05.2010 - 05.2025
Administration Officer
McKeoghs Solicitors
10.2009 - 05.2010
Personal Loan Officer
Northern Rock
08.1998 - 10.2009
School Meal Cook and Cashier
Newcastle City Council
09.1991 - 06.1998
Cleaning assistant
Sanderson Hospital
09.1986 - 11.1989
Sales assistant & Cashier
Co-op Food
09.1984 - 08.1986
Private Cleaner
Various Clients
04.1982 - 09.1984
Barmaid and Hospitality
Three Mile Inn
10.1980 - 09.1981
Administration assistant
Tyne & Wear County Council
GCSEs - English English, Maths,History,Human Biology and Art
LaSagesse Convent School