Abbie Smith

• I have worked at Boardmasters Beach Bar for three years, starting as a waitress. This role helped me build strong customer service and communication skills, while also teaching me how to handle challenges professionally and work effectively as part of a team.
• In my second year, I moved into the kitchen, where I developed my ability to work efficiently in a fast-paced environment. I learned the importance of teamwork, communication, and staying calm under pressure, while ensuring food was prepared and presented to a high standard.
• In my third year, I moved onto the bar, where I was able to bring together all the skills I had gained. This role further developed my confidence, communication, and problem-solving abilities. I particularly enjoyed the customer interaction and creating a friendly, positive atmosphere. My bubbly and approachable personality allowed me to connect easily with customers and help make their experience memorable.

• I worked here during the Christmas and winter period in 2025, where I developed new skills and gained valuable experience in hospitality. I was trained to use a coffee machine, which helped me become more confident in learning new tasks and interacting with customers. I particularly enjoyed creating a friendly atmosphere and helping to make customers’ experiences more enjoyable.
  
• I also worked in the Summer House, where the service was more professional and maintained a higher standard. I provided table service, which helped me quickly develop a strong knowledge of the menu and drinks, while also improving my confidence when answering customer questions and making recommendations. This experience strengthened my communication, customer service, and ability to work efficiently in a professional environment.

I volunteered at barnwell for several years before progressing into paid employment two years ago. During this time, I worked with approximately 40 horses and was responsible for a range of duties, including feeding, cleaning, and tacking up. Also also worked closely with customers, helping new and nervous riders feel comfortable and confident while ensuring they had a safe and enjoyable experience.

I regularly explained the importance of road safety during hacks and helped riders to overcome fears or concerns. I maintained professionalism, prioritising the safety and wellbeing of both horses and riders, while securing fields and equipment.

I also worked with younger children as a volunteer, helping to organise tasks, provide guidance, and offer support when needed. This role enhanced my communication skills and leadership abilities, allowing me to work confidently with people of different ages and abilities.