Abbie Clark
Potters Bar,hertsmere
Summary
A dedicated professional with a strong foundation in communication, time keeping, and management. Demonstrates proficiency in reporting and IT skills, complemented by first aid and health and safety awareness.
Empathetic Resident Liaison Officer skilled in building trust and fostering positive relationships with residents. Achieved significant improvements in resident satisfaction by addressing concerns promptly and ensuring clear communication throughout project phases.
Overview
12
12
years of professional experience
Work history
Resident liaison officer
Wiggintons Ltd
Barnet
08.2021 - 04.2024
- Worked closely with local agencies, facilitating necessary support for residents.
- Liaised with contractors to ensure smooth operation of services.
- Developed newsletters for better information dissemination among residents.
- Coordinated timely notifications about upcoming works resulting in minimal tenant inconvenience.
- Facilitated onsite visits by contractors without intrusion into residents' privacy or schedules.
- Ensured compliance with health and safety regulations during project executions on site.
- Handled sensitive issues, maintaining confidentiality at all times.
- Delivered exceptional service to maintain high resident satisfaction.
Assistant manager and Chef
Mcmullens - The White Hart
south mimms , Hertsmere
06.2017 - 07.2021
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Maintained high safety standards during food preparation and serving procedures.
- Provided support to manager during audits, ensuring accurate reports.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Bar staff member
Mcmullens - The Wonder
Enfield , Enfield
02.2014 - 05.2017
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Handled cash transactions to ensure accurate accounting.
- Managed customer disputes effectively, preserving the business reputation.
Carer assistant
lugano Residential Home
Buckhurst Hill, Essex
09.2012 - 01.2014
- Provided care for elderly patients, promoting their dignity and respect.
- Coordinated with healthcare professionals to provide comprehensive care.
- Ensured patient comfort by providing personal care services.
- Managed dietary needs of patients, resulting in improved nutrition.
- Supported families with information on patient progress and condition.
Education
A Qualification - Maths
Lea Valley High
EnfieldNVQ Level 2 - Hospitality
Hertford Regional College
WareSkills
- Communication
- Time Keeping
- Management
- Reporting
- IT Skills
- First Aid and health and safety awareness
Custom Section
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References
References available on request
Interests
Hobbies and Interests
Affiliations
- I am a mother to a two year old boy and i love doing all things fun with him.
References
References available upon request.
Timeline
Resident liaison officer
Wiggintons Ltd
08.2021 - 04.2024
Assistant manager and Chef
Mcmullens - The White Hart
06.2017 - 07.2021
Bar staff member
Mcmullens - The Wonder
02.2014 - 05.2017
Carer assistant
lugano Residential Home
09.2012 - 01.2014
A Qualification - Maths
Lea Valley High
NVQ Level 2 - Hospitality
Hertford Regional College