Babajide Stephen Adenaike
Bishops Stortford,United Kingdom
Summary
Experienced professional with expertise in construction management, site administration, and staff management, complemented by a strong focus on health and safety compliance and project delivery. Demonstrates exceptional skills in building inspection, operations administration, and young people management, alongside a proven ability to foster cross-team collaboration and mitigate errors effectively. Adept at team leadership, problem-solving, and maintaining a customer-focused approach while ensuring empathy to residents' needs. Possesses a thorough understanding of property management procedures and policies, familiarity with property management software, and knowledge of local housing regulations. Committed to delivering high-quality results while juggling multiple tasks efficiently to support organisational goals.
Empathetic Resident Liaison Officer skilled in building trust and fostering positive relationships with residents. Achieved significant improvements in resident satisfaction by addressing concerns promptly and ensuring clear communication throughout project phases. Known for resolving conflicts and enhancing community engagement, resulting in smoother project execution and higher approval ratings.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Resident Liaison Officer
Equans UK & Ireland
London
11.2023 - 04.2025
- Liaise with local authorities, construction companies' contractors, and community members to facilitate all our projects.
- Access where high-risk/vulnerable residents are present before project commencement, and ensuring the site manager tailors work according to the risk level and ensure that any safe working practices are adhered to.
- Undertake post inspections further to issues brought to light after projects and installation.
- Establish resident's individual requirements by carrying out an initial resident and property profile. Work with site staffs to implement effective practices.
- Provided proactive support to the construction project team in devising and maintaining site.
- Conducting initial site visits, property surveys and door validations, floor protection, and ensured that the achievement of daily targets was prioritised.
- Carried out progress reports for clients.
- Key Skills: Construction management, Site Administration, Staff Management, Health & Safety Compliance, Project delivery.
- Selected Accomplishment: Fostered and maintained a strong relationship with the team and sub-contractors, which aided in implementing the daily schedules at targeted times. I observed the impact of the changes made and developed comprehensive ways to manage site projects by engaging with stakeholders at regular intervals.
- Worked closely with local agencies, facilitating necessary support for residents.
- Maintained accurate records of interactions, ensuring transparency in operations.
- Addressed concerns over property modifications promptly and professionally.
- Established open communication channels, resolving potential disputes effectively and amicably.
- Organised focus groups to gather input on proposed changes from tenants.
- Facilitated onsite visits by contractors without intrusion into residents' privacy or schedules.
- Managed all aspects of resident liaison for successful project completion.
- Resolved complaints with a customer-focused approach.
- Conducted surveys to gauge resident satisfaction levels and identify areas needing improvement.
- Managed over 50 customer calls per day.
- Increased customer satisfaction by 10%
- Applied diplomatic principles whilst protecting clients' interests.
Young People Support Officer
Kent County Council
11.2021 - 04.2025
- Provided support to refugees and UASC (unaccompanied asylum-seeking children) that newly arrived UK.
- Helped them to settled, making sure they all feel welcome, and made sure that their basic needs are met.
- Liaised with the team leader and other support workers to ensure smooth running of the centre.
- Managed issues that related with challenging behaviour and ensuring the safety of all the service users are in line with the Councils plan and Safety policy.
- Provided proactive support to the planning team in devising and maintaining Young People.
- I drove the mini-bus and helped with their shopping and ensured that their achievement of daily targets was prioritised.
- Facilitated programmes for young people in other hotels to adapt and integrate into the UK system.
- Key Skills: Young people management, Operations Administration, Staff Management, Health & Safety Compliance.
- Selected Accomplishment: Fostered and maintained a strong relationship with the team and young people, which aided in implementing the daily schedules at targeted times. I observed the impact of the changes made and developed comprehensive ways to manage young people by engaging with them at regular intervals.
Sheltered Scheme Housing Manager South + East
London & Quadrant- L&Q, Morgan Hunt
London, United Kingdom
05.2023 - 08.2023
- Provided an excellent personal service to sheltered tenants.
- Managed Anti-Social Behaviour cases within a Social Housing setting.
- Possessed full understanding of the voids and letting process.
- Knowledge of the court process and able to represent my company when taking tenancy action.
- Working knowledge of estate inspections and working with the repairs team.
- Challenged and developed methodology and sequence to ensure optimum results for the project.
- Ensured Quality Assurance procedures were correct, maintained and adhered to a high standard of workmanship in a clean & tidy environment.
- Key Skills: Operations administration, Staff management, Health & Safety compliance and Building inspection.
- Selected Accomplishment: Implemented best practices as well as continuous improvement strategies, which reduced workload and enabled team to achieve predefined targets. Fostered and maintained strong relationships with the team, which aided in implementing the projects schedules at targeted schedule.
Site Supervisor
Profiles Creative (Dayfos Ltd)
03.2021 - 11.2022
- Assisting the day to day running of the building site.
- Ensured the site kept to scheduling and budgeting.
- Ensured the health and safety procedures were always observed on site.
- Managed and directed sub-contractors in achieving programme deadlines.
- Ensured H&S standards and procedures are maintained or exceeded.
- Selected Accomplishments: Implemented best practices on site as well as continuous improvement strategies, which reduce workloads and enabled team members to achieve predefined targets.
Operations Delivery Officer
Ministry of Justice (Brook Street)
05.2015 - 02.2018
- Analysed, categorised, and listed statutory appeal cases, whilst assembling substantive error of law, for mention and case management review lists.
- Administered the President of the Upper Tribunal court hearings and other Upper Tribunal Judges immigration hearings as well as bridged a communication gap between appellant and respondent to judges.
- I collaborated effectively with Judiciary and cross-functional teams as and when required.
- Key Skills: Case Management, Cross-Team Collaboration, Error Mitigation, and Team Leadership.
- Selected Accomplishments: Developed a team in collaboration with the Home Office to ensure the prompt resolution of both asylum cases file with over 30 days backlog. Formulated reports named outstanding determination list to evaluate outstanding decisions and number of days.
Education
MSc - Construction Projects Management
University of Westminster
01.2018 - 01.2020
LLB (Hons) - Law
Brunel University London
Uxbridge 06.2010 - 07.2014
BTEC - Construction Studies
Lewisham College
01.2008 - 01.2010
Access to Higher Education - Law
South Thames College
01.2005 - 01.2006
Skills
- Construction management
- Site Administration
- Staff Management
- Health & Safety Compliance
- Project delivery
- Operations administration
- Young people management
- Cross-Team Collaboration
- Empathy and patience
- Microsoft Office expertise
- Social housing understanding
- Team Leadership
- Team building
- Problem-solving
- Knowledge of housing regulations
- Building inspections knowledge
- Multi tasking
- Communication proficiency
Custom
- Table tennis
- Cooking
- Volunteering
Accomplishments
I accomplished project milestones and celebrated 500 windows/ doors installations and surpassed 2250 fire doors, reaching the halfway point of our contract for Havering homes with Havering Council.
Timeline
Resident Liaison Officer
Equans UK & Ireland
11.2023 - 04.2025
Sheltered Scheme Housing Manager South + East
London & Quadrant- L&Q, Morgan Hunt
05.2023 - 08.2023
Young People Support Officer
Kent County Council
11.2021 - 04.2025
Site Supervisor
Profiles Creative (Dayfos Ltd)
03.2021 - 11.2022
MSc - Construction Projects Management
University of Westminster
01.2018 - 01.2020
Operations Delivery Officer
Ministry of Justice (Brook Street)
05.2015 - 02.2018
LLB (Hons) - Law
Brunel University London
06.2010 - 07.2014
BTEC - Construction Studies
Lewisham College
01.2008 - 01.2010
Access to Higher Education - Law
South Thames College
01.2005 - 01.2006
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