AARON GILLMAN
Brighton and Hove
Summary
Experienced Operations and Product Development Manager with a strong background in implementing change programmes within primary care and healthcare services. Skilled in leading teams, managing service delivery, and fostering stakeholder engagement. Expertise in coordinating technical teams and external partners while establishing effective processes and governance in a variety of environments.
Overview
9
9
years of professional experience
Work History
Product Development and Operations Manager (Band 7)
HERE
2022.04 - 2026.10
- Led development across primary care programmes of change, including Workflow Go, Pathology Go and Prescribing Lifestyle Medicines.
- Coordinated technical teams and partners to develop and deliver these programmes, ensuring alignment with project goals.
- Managed operational and support teams to align daily activities with programme requirements, enhancing overall service delivery.
- Acted as subject matter expert in product development specifically on clinical system integration and primary care priorities.
Part Time Secondment - Menopause@Work Programme
HERE/Brighton & Hove Council
2023.01 - 2023.06
- Maintained partnership with Brighton & Hove City Council to develop and deliver the menopause@work programme, ensuring alignment with community health needs.
- Collaborated with clinical leads and technical developers to create online learning tools and programme content, enhancing accessibility and engagement for users.
- Partnered with team members to meet project objectives.
- Engaged with test users to better understand needs and deliver a meaningful programme.
Customer Success and Operations Manager (Band 6)
HERE
2020.12 - 2022.04
- Managed relationships with Primary Care Networks (PCNs) and primary care organisations to enhance collaboration and programme delivery.
- Collaborated with operations colleagues to ensure adherence to contractual obligations and optimise service delivery.
- Engaged directly with primary care staff to deliver programmes of change, in 121 settings and through workshops.
- Produced monetary reporting and forecasting to inform strategic operational decisions.
Senior Transformation Lead (Band 5)
HERE
2018.10 - 2020.12
- Led Practice Unbound transformation team, overseeing implementation and onboarding of change programmes to ensure alignment with organisational objectives.
- Acted as the primary reporting and engagement contact for stakeholders, monitoring outcomes and KPIs to drive accountability and transparency.
- Provided specialist guidance on clinical system integration.
- Managed end to end recruitment, creating role descriptions and person specifications, conducted interviews, and facilitating appointments.
Operational Management Secondment – IAS Team
HERE
2020.04 - 2020.08
- Supported operational delivery of a COVID-19 vaccine booking service and an extended-hours clinic at the Royal Sussex County Hospital.
- Developed service frameworks and standard operating procedures while overseeing 20 booking staff to maintain operational standards.
- Coordinated clinical and non-clinical teams, recruitment, and daily workload scheduling to ensure efficient service delivery.
- Adapted to fast-changing service environment, managing risks, shifting priorities, and evolving compliance requirements effectively.
Transformation Coach (Band 4)
HERE
2017.10 - 2018.10
- Facilitated GP practices in adopting and implementing programmes of change to enhance service delivery.
- Delivered technical support to practices via a dedicated helpdesk as well as customer portfolio, ensuring timely resolutions to issues.
- Collaborated with internal technical teams to support development of Workflow Go and Pathology Go online content.
- Supported adoption and integration of MS CRM in a non commercial environment.
Education
A Levels - English Language, English Literature, Psychology and Sociology
Elliott Sixth Form College
Wandsworth, London2002-09
Level 2 - Pharmacy Technician
Buttercups Training
Brighton2012-06
Skills
- Operations management and service delivery
- Product development
- Stakeholder management
- Clinical system management (EMIS and SystmOne - protocol and template design)
- Programme and project delivery
- People leadership
- Primary care transformation
- KPI reporting
- Cross-functional collaboration
- SOPs development
Timeline
Part Time Secondment - Menopause@Work Programme
HERE/Brighton & Hove Council
2023.01 - 2023.06
Product Development and Operations Manager (Band 7)
HERE
2022.04 - 2026.10
Customer Success and Operations Manager (Band 6)
HERE
2020.12 - 2022.04
Operational Management Secondment – IAS Team
HERE
2020.04 - 2020.08
Senior Transformation Lead (Band 5)
HERE
2018.10 - 2020.12
Transformation Coach (Band 4)
HERE
2017.10 - 2018.10
A Levels - English Language, English Literature, Psychology and Sociology
Elliott Sixth Form College
Level 2 - Pharmacy Technician
Buttercups Training