Aaron Jake Dhande

• Service Now ticketing system
• Windows & Mac troubleshooting
• Regional Site visits
• Project Support – ABC Networks, King Charles Coronation
• Laptop breakfix repairs
• Mobile Phone setups
• Setup new joiners
• Microsoft Office 365
• Active Directory

• Office 365 support
• Windows 10 rollout to regional offices
• Hardware upgrades
• Ticketing system – Service Now
• Supporting users' mobile devices through Maas360
• Microsoft Software centre installations on users' laptops or desktops
• Managing users Mobiles, tablets, through o2s Mass360
• Providing support to 400+ users
• Fixing printer issues
• Setting up new starters with IT equipment

• Travelled for European Skype Migration- Madrid, Milan, Munich
• Proving support to 700+ users across to offices
• Agile Working – Monitor & Machine set up, Cable management, diagnosing issues
• Supporting 2018 South Korea Winter Olympics
• Resetting user's passwords through Active Directory
• Re imaging HP & Dell laptops & Desktops
• Windows 10 migration on new user's machines
• Creating and closing tickets for users via ServiceNow.
• Dealing with Mac & Windows queries
• Calling Dell support for laptop repairs
• Carrying out IT desk moves
• IT audit of user's assets on monitors & laptops
• Dealing with printer issues
• Escalating further issues to 3rd line & US team
• Office 365 support - Office, outlook, Skype
• G suite support- Google drive, Google docs
• Daily printer support
• Setting up new starters with IT
• Carrying out termination forms for leavers

organising stock

• Coordinated with suppliers for timely delivery of products, improving workflow efficiency.
• Liaised with sales team to ensure sufficient floor supply, optimising store performance.
• Tagged and labelled incoming stocks appropriately for easy identification and retrieval.
• Upheld safety regulations in the work area, reducing workplace accidents.

• Organised stock in date order and placed them in cages to be brought down to the shop floor
• Assisted customers with purchases
• Monitored stock levels
• Communicated with customers to inform them about the newest and discounted products.

• Placing morning delivery of stock into the warehouse
• Organising last night's items into the correct labelled cages
• Putting new shipment into the designated areas
• Unloading the evening delivery stock
• Replenishing the store for the next working day
• Carrying out card and cash payments on a daily basis
• Calling other branches to check if an item was in stock
• Interact and dealing with customer queries and issues