Aaron Cawthorn
Bangor,Gwynedd
Summary
Pursuing an Electrical Engineering degree at Bangor University while seeking part-time employment to support studies. Over three years of experience in hospitality and customer service, including front of house, kitchen support, and retail. Recognised for dependability, strong work ethic, and ability to thrive in challenging environments. Committed to delivering excellent customer service and eager to contribute positively to the workplace.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Waiter
The Duck Inn
Chorley, Bridgnorth, Shropshire
2022.01 - 2026.01
- Currently flexible when I am at home
- Deliver excellent customer service through friendly and polite interaction.
- Maintain knowledge of menu items, leading to accurate order taking.
- Manage table settings for optimal dining experience.
- Deliver food and drinks from kitchen to respective tables to meet timely expectations.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Help reduce waiting times by swiftly clearing tables after use.
- Manage customer issues or complaints efficiently and promptly
- Liaise with kitchen staff for prompt order delivery to customers.
- Assist in food preparation, resulting in timely service delivery.
Customer Team Member
The Co-operative
Bridgnorth, Shropshire
2025.07 - 2025.09
- Temporary 3-month contract
- Greet and assist customers with a friendly and professional manner, providing information on products, services and promotions
- Accurately process customer transactions, including cash, card and digital payments, ensuring efficiency and attention to detail.
- Restock shelves and maintaining product displays in line with visual merchandising guidelines
- Maintaining store cleanliness, in line with health and safety guidelines
- Handle customer issues or complaints efficiently and promptly
- Work flexible shift patterns, including evenings and weekends, to support business needs
- Work efficiently on tills to minimise waiting times for customers.
- Manage stock levels for optimum product availability.
- Assist customers on shop floor, locating items, offering advice on products.
Waiter
The Falcon Hotel
Bridgnorth, Shropshire
2024.11 - 2025.01
- Temporary Christmas position
- Warmly greet guests upon arrival to create welcoming atmosphere.
- Prepare and serve a wide range of beverages, including beers, soft drinks, spirits and wine, adhering to licensing laws and hygiene standards
- Deliver effective customer service in a busy environment, promptly attending to queries and requests.
- Proficient in handling cash and transactions using POS systems for accurate billing.
- Monitor and manage stock levels, restocking as required
- Work collaboratively with team members to ensure smooth service during busy periods
- Maintain professional appearance throughout shifts, reflecting positively on establishment image.
- Mitigate complaints effectively by empathetically listening and offering solutions.
Waiter
Romneys Kendal
Kendal, Cumbria
2024.08 - 2024.08
- Temporary work whilst away during the summer holidays
- Maintain knowledge of menu items, leading to accurate touch screen order taking.
- Help reduce waiting times by swiftly clearing tables after use.
- Enhance customer satisfaction by promptly attending to queries and requests.
- Mitigate complaints effectively by empathetically listening and offering solutions.
- Communicate efficiently with fellow team members, fostering a harmonious working environment.
- Remained calm under pressure, ensuring better performance during peak hours.
- Upheld health and safety standards by regularly sanitising hands and work areas.
Self Employment
Self-Employed
Bridgnorth, Shropshire
2022.01 - 2023.01
- Selling chopped wood / bird boxes.
- Chopping, weighing and bagging wood for retail sale.
- Advertising goods and pricing using display boards.
- Building and staining bird boxes to maintain product standards.
- Monitoring and restocking inventory as needed.
- Keeping a record of sales and tracking costs.
- Supplying a local business with regular wood deliveries.
- Work flexible hours, covering nights and weekends.
- Completed customer orders with speed and accuracy.
Education
AS/ A Levels - Physics, Chemistry and Statistics
Shrewsbury College
Shrewsbury 2023.01 - 2025.01
GCSE - English, Maths, Physics, Chemistry, Biology, DT and History
Oldbury Wells School
Bridgnorth 2018.01 - 2023.01
Skills
- Initiative & Pressure Handling – respond confidently and calmly to peak customer demand, while consistently maintaining high service standards
- Team Player – proven ability to work effectively as part of a team in demanding environments, supporting both front of house, kitchen and retail, ensuring smooth and efficient service delivery
- Effective Communication – Strong verbal communication skills developed through customer-facing roles and teamwork
- Conflict resolution and problem solving – skilled in handling customer concerns promptly, resolving issues calmly and efficiently
- Attention to Detail – maintaining high standards in customer service, store cleanliness and presentation
- Cash Handling & POS Systems – experienced in managing transactions and operating point-of-sale systems accurately
References
References available upon request
Hobbies & Interests
Regular gym-goer, with a strong interest in fitness and wellbeing, Enjoy walking and bike riding in my free time, Former member of local rugby, cricket, swimming and Pony Club, demonstrating teamwork, discipline and commitments
References
References available upon request.
Timeline
Customer Team Member
The Co-operative
2025.07 - 2025.09
Waiter
The Falcon Hotel
2024.11 - 2025.01
Waiter
Romneys Kendal
2024.08 - 2024.08
AS/ A Levels - Physics, Chemistry and Statistics
Shrewsbury College
2023.01 - 2025.01
Waiter
The Duck Inn
2022.01 - 2026.01
Self Employment
Self-Employed
2022.01 - 2023.01
GCSE - English, Maths, Physics, Chemistry, Biology, DT and History
Oldbury Wells School
2018.01 - 2023.01