Aaliyah Passfield
Witham,Essex
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Excellent skills in upselling products and services.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
waitress
lake view tea room
witham, Essex
2024.01 - 2024.11
- Improved customer satisfaction by providing efficient and friendly service.
- Utilised professional communication skills to resolve customer complaints.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained a clean and organised dining area for customer comfort.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Provided a welcoming atmosphere to customers.
- Performed cleaning activities across site to maintain safety and compliance.
- Customer care through telephone bookings.
crew member
McDonald's
Braintree, Essex
2022.01 - 2022.08
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Offered menu recommendations based on customer preferences improving their dining experience.
waitress
lake view tea room
witham, Essex
2021.07 - 2021.08
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Completed general cleaning duties mopping floors, washing up and cleaning accommodation.
Education
Beauty therapy level 2 moduals - Beauty therapy level 2
Colchester Institute
Colchester 2021.09 - 2022.06
GCSEs - hair and beauty, art and science
New Rickstones Academy
Witham, Essex 2016.09 - 2021.06
Skills
I'm good at working as a team and making sure to reach customer expectations I'm good at working under pressure and in an orderly fashion I'm well presented, polite and have good communication skills with good sales techniques
Timeline
waitress
lake view tea room
2024.01 - 2024.11
crew member
McDonald's
2022.01 - 2022.08
Beauty therapy level 2 moduals - Beauty therapy level 2
Colchester Institute
2021.09 - 2022.06
waitress
lake view tea room
2021.07 - 2021.08
GCSEs - hair and beauty, art and science
New Rickstones Academy
2016.09 - 2021.06