AALIYAH NWOKE

As Assistant Manager at Simmons Tottenham Court Road, I support the day-to-day running of a busy late-night venue, ensuring smooth operations and consistently high standards of customer service. I supervise and support front-of-house staff, manage floor operations during busy periods, handle customer queries and resolve operational issues effectively.

My responsibilities include staff training and development, rota management, cash handling, stock control, opening and closing procedures, and ensuring company, licensing, health and safety standards are maintained. I have also been actively training towards both Deputy Manager and General Manager positions, taking on additional responsibilities and developing my knowledge across all areas of venue management. This has strengthened my leadership, decision-making and operational skills, while giving me valuable experience in preparing for senior management responsibilities.

I managed the setup, operation and breakdown of bar services across a range of large-scale events. Responsibilities included organising and training bar teams, monitoring stock levels, ordering supplies and ensuring licensing and health and safety requirements were followed.

I was also responsible for maintaining efficient service standards, managing cash procedures and working closely with event organisers to ensure the bar operation ran smoothly. When issues arose during events, I was confident dealing with them quickly and professionally while keeping the focus on guest satisfaction and a successful service.

As Suite Manager, I was responsible for overseeing the day-to-day operation of premium hospitality suites during match days and private events. I managed a team of hospitality staff, maintained service and presentation standards and worked closely with kitchen and bar teams to coordinate food and beverage service.

I also acted as a key point of contact for VIP guests, handling special requests and resolving any issues that arose during events. This role strengthened my leadership, communication and ability to maintain high standards in a premium hospitality environment.

I provide professional hospitality and bar service across a range of prestigious events and venues. My responsibilities include setting up and managing bar and dining areas, preparing and serving drinks, taking food and beverage orders and maintaining high standards of cleanliness and presentation.

The role requires strong communication, attention to detail and the ability to work efficiently during busy service periods. I am comfortable adapting to different venues and customer requirements while maintaining a professional and welcoming approach.

As a bartender and hospitality team member with Gorilla Events, I provide efficient and personable service across a variety of events and venues. My experience includes working at bars, cafés and large-scale outdoor events, including events at Battersea Power Station and Winter Wonderland at Hyde Park.

I have worked across both bar and hospitality roles, serving cocktails, beers, wines, soft drinks and food while maintaining a high standard of customer service. I'm comfortable adapting to different event environments and can confidently support busy bars, hospitality areas and wider event teams.

I work across a variety of events, providing professional bar service and ensuring guests receive a positive experience. My responsibilities include setting up and organising bar areas, preparing and serving cocktails, wine and non-alcoholic drinks, monitoring stock and keeping the bar clean and organised.

I also interact directly with guests throughout service, providing friendly and attentive customer service while maintaining a professional approach. Working across different venues has helped me become adaptable and confident in unfamiliar environments.

I provided hospitality support during events at Marylebone Cricket Club, helping to ensure guests received a professional and welcoming service. My responsibilities included greeting guests, providing food and beverage service, responding to enquiries and assisting with event setup and breakdown.

I worked closely with event coordinators, kitchen teams and other hospitality staff to ensure events ran smoothly and efficiently.

As a hospitality & event assistant at Host Stang, I was pivotal in delivering exceptional hospitality services to a diverse range of clients and events. My responsibilities included greeting and welcoming guests, handling bar operations, assisting with food service, working seamlessly with fellow staff members, upholding company and venue standards, and enhancing overall guest satisfaction.

In addition to this, I also bar team lead and floor team lead teams of 5 to 15, overseeing and directing bar operations, ensuring smooth and efficient service delivery in alignment with the establishment's standards. With a keen eye for detail and a passion for delivering exceptional customer experiences, I led by example, motivating and guiding my team to achieve excellence in service and beverage preparation.

My responsibilities include basic VIP staff training, inventory management, maintaining cleanliness and safety standards, and resolving customer concerns promptly and professionally. With a proven track record of leadership and a dedication to fostering a positive work environment, I strive to elevate the bar experience for both patrons and staff alike.

As a Bar Manager at Ascot Racecourse, I am responsible for overseeing the smooth and efficient running of bar operations across a range of high-profile events. I lead and support a team of bartenders and bar staff, ensuring everyone is prepared to deliver a professional, friendly and consistent service, particularly during busy periods.

My role involves staff supervision and training, coordinating bar teams, managing stock and maintaining high standards of cleanliness, presentation and health and safety. I am also responsible for dealing with customer queries and resolving issues quickly and professionally to ensure a positive guest experience.

Working in a fast-paced and high-pressure events environment has strengthened my ability to stay organised, make quick decisions and manage a team effectively. I take pride in maintaining high service standards while ensuring the bar operates efficiently throughout each event.

As a Front of House Staff Member at Lord's Cricket Ground, I helped provide a welcoming and professional experience for guests attending events. My responsibilities included greeting visitors, providing assistance and information, managing guest flow and maintaining high standards of customer service.

I worked closely with colleagues and other departments to ensure guests were well looked after and events operated smoothly.

I worked across a range of prestigious London venues, including the V&A, Tower of London, National Gallery and Royal Academy of Arts. My role involved supporting event setup and breakdown, preparing service areas, setting tables and providing food and beverage service.

I regularly worked in fast-paced environments and adapted to different responsibilities depending on the event, including serving canapés and providing table service for three-course meals. I also supported managers and worked closely with the wider hospitality team to ensure a high standard of service.

I worked across busy hospitality and event environments, including the Swan Park Christmas Circus and events at the Estonian Embassy. My responsibilities included preparing and serving food and drinks, supporting event operations and providing professional customer service.

I developed my ability to work efficiently under pressure while maintaining high standards of presentation, communication and service.

I worked across a range of stadiums and event venues, providing professional hospitality and customer service to guests. My responsibilities included welcoming customers, assisting with reservations and seating, supporting food and beverage service and maintaining a friendly and professional environment.

I also worked as a Bar Supervisor at Harlequin RFC, where I took on additional responsibility for bar operations. This included stock and inventory management, cellar management, staff training and maintaining service standards during busy periods.

The role developed my leadership and communication skills and gave me valuable experience managing responsibilities independently while working as part of a wider team.

I provided hospitality services at Wimbledon AFC and QPR during matchdays and events. My responsibilities included welcoming guests, supporting food and beverage service and helping to maintain a friendly and organised environment.

This role strengthened my communication, teamwork and customer service skills while giving me experience working in busy sporting environments.