Hi, I’m
JITENDRA SOLANKI
London
Summary
Assistant Manager with strong hospitality leadership experience in high-volume operations.Skilled in team management, shift operations, stock control, and delivering premium guest experience while maintaining compliance and efficiency.
Overview
10
years of professional experience
Work history
Nando's South RuislipLondon
Assistant Manager
2025.03 - 2026.05 (1 education.year_Label & 2 education.months_Label)
Job overview
- Handled customer complaints effectively, restoring trust in our brand.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Developed organisational policies for administrative oversight and internal controls.
- Represented organisations at seminars, conferences and business events.
- Led and managed administrative staff to maintain smooth daily operations.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Designed and implemented training to further develop staff based on business goals.
- Planned revenue generation strategies designed for growth.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Increased staff productivity by providing comprehensive training programmes.
Nando's
Griller / Front of House
2023.01 - 2025.03 (2 education.years_Label & 2 education.months_Label)
Job overview
- Managed grill operations including cooking, setup and closing procedures
- Delivered high-quality customer service in fast-paced environment
- Handled cashier duties and front-of-house operations
Apna addaGandhinagar, Gujarat
Assistant Manager
2016.03 - 2022.07 (6 education.years_Label & 4 education.months_Label)
Job overview
- Managed daily operations to ensure smooth running of the shop floor.
- Handled stock control duties diligently preventing overstocking or shortages.
- Handled customer complaints effectively, restoring trust in our brand.
- Monitored sales performance regularly adjusting strategies as required.
Education
Bachelor's Degree from Ethical Hacking
Skills
- Leadership & Team Management
- Hospitality Operations
- Customer Service Excellence
- Stock Control & Inventory
- Health & Safety Compliance
- Rotageek & Workday Systems
- Staff Training & Development
- Problem Solving
- Communication skills
- Team building
- Customer-focused
- Problem-solving
- Leadership
- Coaching and mentoring
- Induction programmes
- Training auditing standards
Accomplishments
- Consistently received positive customer feedback for service quality and customer experience.
- Improved team performance and contributed to increased sales results.
- Successfully developed staff members into effective buddy trainers.
- Manager of the Year 2026.
- Two-time runner-up in the Grillers Challenge.
- Contributed to multiple additional team achievements and operational successes.
- 100% on mistry.
Timeline
Assistant Manager
Nando's South Ruislip
2025.03 - 2026.05 (1 education.year_Label & 2 education.months_Label)
Griller / Front of House
Nando's
2023.01 - 2025.03 (2 education.years_Label & 2 education.months_Label)
Assistant Manager
Apna adda
2016.03 - 2022.07 (6 education.years_Label & 4 education.months_Label)
Bachelor's Degree from Ethical Hacking