Aaliyah Mahmood
Dewsbury,Kirklees
Summary
Five years of experience in patient care, with a goal of advancing knowledge and skills toward a nursing career.
Compassionate healthcare professional with a passion for supporting patients through difficult experiences. Skilled in emotional resilience, clear communication, and adapting care to meet individual needs. Proficient in medical terminology and patient safety practices, dedicated to fostering trust in high-pressure environments.
Diligent team member with skills and training to safely support patients and assist clinical team members. Always ready to help with hygiene, mobility and cleaning needs. Works fast to stay ahead of continuous patient workload.
Efficient and reliable HCA with excellent experience in a hospital setting. Enthusiastic in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work history
Flight Attendant
Qatar Airways
Qatar, Doha
08.2023 - 12.2025
- Delivered exceptional in-flight service to passengers ensuring comfort and satisfaction.
- Assisted with safety demonstrations and emergency procedures to guarantee passenger safety.
- Collaborated with cabin crew to maintain a harmonious and efficient working environment.
- Resolved passenger inquiries and complaints promptly to enhance overall travel experience.
- Conducted pre-flight checks on emergency equipment and supplies to ensure compliance.
- Adapted to changing situations and passenger needs to deliver personalised service.
- Resolved conflicts and managed difficult situations with professionalism and empathy during flights.
Healthcare Assistant
Mid Yorkshire Hospitals NHS Trust
Dewsbury, Kirklees
02.2022 - 05.2023
- Assisted healthcare professionals in delivering compassionate care to patients and families.
- Maintained accurate patient records and updated care plans in electronic systems.
- Supported daily living activities for patients, promoting independence and wellbeing.
- Collaborated with multidisciplinary teams to ensure coordinated patient care and support.
- Ensured cleanliness and safety of patient environments, adhering to infection control protocols.
- Participated in training sessions to enhance knowledge of healthcare practices and procedures.
- Monitored vital signs and reported any changes to nursing staff promptly.
Patient Transport Service Access Call Handler
Yorkshire Ambulance Service
Wakefield, West Yorkshire
09.2020 - 10.2021
- Managed incoming calls to coordinate patient transport requests effectively.
- Ensured accurate data entry into scheduling systems to maintain operational efficiency.
- Communicated with healthcare providers to gather essential patient information promptly.
- Assisted in resolving transport issues by liaising with drivers and clinical staff.
- Monitored and updated transport schedules to optimise resource allocation throughout shifts.
- Collaborated with team members to streamline communication processes during peak periods.
- Provided excellent customer service by addressing patient and family inquiries compassionately.
111 Health Advisor
Yorkshire Ambulance Service
Wakefield, West Yorkshire
09.2019 - 10.2021
- Handled emergency calls with a calm and professional demeanour to ensure accurate information retrieval.
- Provided critical support to callers by assessing situations and determining appropriate responses to various emergencies.
- Collaborated with emergency services to relay essential information and coordinate timely responses to incidents.
- Utilised call management systems to log incidents and track the progress of responses whilst ensuring data accuracy.
- Used multiple software platforms to record patient demographics and clinical information.
- Assessed patient needs and triaged calls effectively to prioritise urgent cases for further assistance.
- Collaborated with healthcare professionals to deliver coordinated care and follow-up support for patients.
- Provided expert health advice to patients over the phone whilst ensuring compliance with established protocols.
Pharmacy Assistant (voluntary)
Batley Pharmacy
Batley, Kirklees
01.2016 - 01.2019
- Assisted customers with medication inquiries ensuring accurate information provided.
- Processed prescription orders efficiently maintaining high standards of accuracy.
- Organised stock levels and replenished shelves to ensure availability of products.
- Collaborated with pharmacists to prepare medications and manage inventory effectively.
- Maintained cleanliness and organisation within the pharmacy environment to enhance safety.
Education
Diploma of Higher Education - Paramedic Science
The Distance Learning Centre
Batley, Kirklees 01.2021 - 07.2021
NCFE Cache Level 2 - Understanding common childhood illnesses
NCFE Cache
Batley, Kirklees 01.2022 - 05.2022
NCFE Cache Level 2 - Understanding safeguard and prevent
NCFE Cache Level 2
Batley, Kirklees 10.2021 - 02.2022
A-Levels - Applied Science
Woodkirk Academy Sixth Form
Wakefield 09.2017 - 09.2019
Level 3 BTEC - Health and Social Care
Woodkirk Academy Sixth Form
Wakefield 09.2017 - 09.2019
A-Levels - English Language and Literature
Woodkirk Academy Sixth Form
Wakefield 09.2017 - 09.2019
GCSEs -
Woodkirk Academy
Wakefield 05.2016 - 05.2017
Level 2 BTEC -
Woodkirk Academy
Wakefield 05.2016 - 05.2017
Level 2 - The Care Certificate
Mid Yorkshire Hospitals
Dewsbury, Kirklees 02.2022 - 02.2022
Skills
- Resilience in emergencies
- Patient dignity preservation
- Supporting distressed patients
- Emotional resilience
- Manual handling training
- Multitasking prowess
- Adapting to patient needs
- End-Of-Life care sensitivity
- Patient engagement
- Monitoring observations
- Empathy and compassion
- Clear communication
- Medical terminology knowledge
Timeline
Flight Attendant
Qatar Airways
08.2023 - 12.2025
Healthcare Assistant
Mid Yorkshire Hospitals NHS Trust
02.2022 - 05.2023
Level 2 - The Care Certificate
Mid Yorkshire Hospitals
02.2022 - 02.2022
NCFE Cache Level 2 - Understanding common childhood illnesses
NCFE Cache
01.2022 - 05.2022
NCFE Cache Level 2 - Understanding safeguard and prevent
NCFE Cache Level 2
10.2021 - 02.2022
Diploma of Higher Education - Paramedic Science
The Distance Learning Centre
01.2021 - 07.2021
Patient Transport Service Access Call Handler
Yorkshire Ambulance Service
09.2020 - 10.2021
111 Health Advisor
Yorkshire Ambulance Service
09.2019 - 10.2021
A-Levels - Applied Science
Woodkirk Academy Sixth Form
09.2017 - 09.2019
Level 3 BTEC - Health and Social Care
Woodkirk Academy Sixth Form
09.2017 - 09.2019
A-Levels - English Language and Literature
Woodkirk Academy Sixth Form
09.2017 - 09.2019
GCSEs -
Woodkirk Academy
05.2016 - 05.2017
Level 2 BTEC -
Woodkirk Academy
05.2016 - 05.2017
Pharmacy Assistant (voluntary)
Batley Pharmacy
01.2016 - 01.2019