Pei-Chen Kinney
Mildenhall,Suffolk
Summary
Service-oriented with over eight years of premium international experience in delivering outstanding customer care in dynamic environments. Driven with a strong work ethic and adaptability, proven ability to connect with diverse individuals. Recognised for maintaining strict adherence to safety procedures, delivering consistent service excellence and performing effectively under pressure. A team player with a commitment to upholding company standards and exceeding passenger
expectations.
Overview
13
13
years of professional experience
Work history
Flight attendant
Virgin Atlantic
Crawley, West Sussex
2024.01 - 2026.05
- Deliver exceptional premium in-flight service to a diverse range of international passengers, ensuring comfort, safety and satisfaction.
- Conduct thorough pre-flight safety checks and adhere strictly to aviation safety procedures and regulations.
- Being able to adapt at any given time to work in all types of cabin; from Business class, Premium and Economy class
Barista
Starbucks Coffee
Lakenheath, Suffolk
2021.12 - 2024.01
- Delivered high quality customer service in a fast-paced, high volume environment
- prepared beverages to brand standards while maintaining speed and accuracy
Front of house team member
Ickworth National Trust Hotel
Bury St Edmunds, Suffolk
2018.07 - 2021.10
- Provide personalised guest Service in a luxury hospitality setting
- Ensured smooth daily operation by coordinating with kitchen and service teams
- Managed guests requests and resolved issues to ensure satisfaction
Flight attendant
Emirates Airlines
Dubai, United Arab Emirates
2019.07 - 2020.08
- Provide world-class customer service on international routes, catering to passenger from diverse cultural backgrounds
- Ensure full compliance with safety procedures and contributed to onboarding emergency preparedness
- Building strong rapport with passengers enhancing their overall travel experience
- Adapted quickly to different routes, teams and operational demands
Hotel receptionist
Holiday Inn
Cambridge, Cambridgeshire
2019.01 - 2019.07
- Managed guests check-ins and check-outs efficiently, ensuring a seamless experience
- Resolved guest concerns professionally, maintaining a positive brand image
- Handled reservations, enquires and administrative duties
Front of house team member
The House Authentic Thai
Cambridge , Cambridgeshire
2015.09 - 2019.07
- Delivered attentive customer service in a busy restaurant environment
- Took and managed orders accurately while maintaining service efficiency
- Built rapport with regular customers, enhancing loyalty
Front of house team member
Thai Rack Glasshouse
Royston, Hertfordshire
2013.03 - 2015.07
- Provide friendly and efficient service to guests
- Maintaining cleanliness and organisation of service areas
- Supported team operations during busy service periods
Education
GCSEs -
Bassingbourn Village College
Royston, Hertfordshire 9 2010 - 7 2013
Diploma of Higher Education - Travel and Tourism
Cambridge Regional College
Cambridge 9 2013 - 7 2015
Foreign Language
National Taiwan Normal University
Taiwan, Taipei 5 2016 - 11 2016
Foundation Degree in Arts - Airline and Airport Management
University of West London
City of london 9 2018 - 7 2019
Skills
- Attention to detail
- Problem-solving
- Team collaboration
- Multilingual
- Resilience in emergencies
- Multitasking efficiency
- Calm under pressure
Accomplishments
AWARDS, ACCOMPLISHMENTS, AND HONOURS
Duke of Edinburgh Awards
Awarded Bronze Duke Of Edinburgh
Languages
English
Thai
Chinese (Mandarin)
References
References available upon request.
Timeline
Flight attendant
Virgin Atlantic
2024.01 - 2026.05
Barista
Starbucks Coffee
2021.12 - 2024.01
Flight attendant
Emirates Airlines
2019.07 - 2020.08
Hotel receptionist
Holiday Inn
2019.01 - 2019.07
Front of house team member
Ickworth National Trust Hotel
2018.07 - 2021.10
Front of house team member
The House Authentic Thai
2015.09 - 2019.07
Front of house team member
Thai Rack Glasshouse
2013.03 - 2015.07
GCSEs -
Bassingbourn Village College
9 2010 - 7 2013
Diploma of Higher Education - Travel and Tourism
Cambridge Regional College
9 2013 - 7 2015
Foreign Language
National Taiwan Normal University
5 2016 - 11 2016
Foundation Degree in Arts - Airline and Airport Management
University of West London
9 2018 - 7 2019