Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Aaliyah Burnett

Moreton,Wirral

Summary

A highly skilled professional with expertise in communication proficiency, multitasking efficiency, and calmness under pressure. Demonstrates exceptional product knowledgeability and up-selling capabilities.

Successful customer service with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

6
6
years of professional experience

Work history

Property Manager

Sequence
01.2025 - 09.2025
  • Assisting landlords and tenants via different challenges of communication methods.
  • Carrying out general business admin duties that come along with a property management role.
  • I currently work on the largest portfolio on my team, and have achieved employee of the month 2 months on the run while I have been at the company.
  • extensive knowledge surrounding the lettings process.

Lash Technician

Aaliyah Burnett
09.2023 - 09.2025
  • I took a classics lash course to further my skills while studying. I enjoy beauty so thought this venture would be ideal. I am currently working on my client base and running my own Instagram to promote my work/ reach potential clients.

Store Assistant (Christmas temp role)

M&S
11.2024 - 12.2024
  • General store duties including working the delivery, cash handling, inventory and cleanliness.

Talent Executive

Milk Education
07.2024 - 11.2024
  • Recruiting quality teachers for London, Newcastle, Leeds, Bradford and Wakefield.
  • Locality and sector trained for the required roles.
  • Delivering a bespoke recruitment process for candidates.
  • Outbound calls used as a sales tactic for generating interest in roles.

Customer Service Assistant

Oh Polly
07.2023 - 07.2024
  • Assisting customer queries online/ on the phone.
  • Using all forms of social media to reply to followers.
  • Actioning requests (refunds, replacements, issuing gift cards, checking the marketing calendar for upcoming launches and assisting with recommendations).
  • This current role has improved my computer skills as well as taking previous customer skills to the next level. The office environment is fast paced, with specified targets to be met daily, all while creating a sense of family between fellow colleagues.

Crew Member

McDonalds
03.2020 - 07.2023
  • Delivering food to customers while meeting food and hygiene regulations.
  • Taking orders.
  • Training new members of staff.
  • McDonalds enabled me to work in a fast-paced environment within a large team. Dealing with people from all different paths of life enabled me to deliver good customer service with confidence.

Education

Honours Bachelor's Degree Level 8 NFQ - Business Management

University of Liverpool

A Level - Psychology, Business Studies, English Language, Core Maths

Wirral Grammar School for Girls

GCSE - Religious Studies, English Literature, Business Studies, Combined Science, English Language, History, Maths, French, Computer Science

Wirral Grammar School for Girls

Skills

  • Calmness under pressure
  • Communication proficiency
  • Multitasking efficiency
  • Up-Selling products
  • Knowledge of gdpr regulations
  • Time management mastery
  • Dispute Resolution
  • Product knowledgeability

References

  • Anita Davidson, Manager, Sequence, Available upon request
  • Alix, McShane, Head of customer service, Oh Polly, Available upon request
  • Samah, Shaffakat, Academic Advisor, University of Liverpool, Available upon request

Timeline

Property Manager

Sequence
01.2025 - 09.2025

Store Assistant (Christmas temp role)

M&S
11.2024 - 12.2024

Talent Executive

Milk Education
07.2024 - 11.2024

Lash Technician

Aaliyah Burnett
09.2023 - 09.2025

Customer Service Assistant

Oh Polly
07.2023 - 07.2024

Crew Member

McDonalds
03.2020 - 07.2023

A Level - Psychology, Business Studies, English Language, Core Maths

Wirral Grammar School for Girls

GCSE - Religious Studies, English Literature, Business Studies, Combined Science, English Language, History, Maths, French, Computer Science

Wirral Grammar School for Girls

Honours Bachelor's Degree Level 8 NFQ - Business Management

University of Liverpool

Similar Profiles

Create profile
Aaliyah Burnett