Charlie Wills-Johnson
Worthing,West Sussex
Summary
Dynamic professional with expertise in guest relations and client service. Proficient in Microsoft Excel and technical skills, complemented by strong verbal communication and teamwork. Skilled in identifying fire hazards and ensuring compliance with fire codes while maintaining accurate property records. Focused on health and safety awareness, with a commitment to enhancing client interactions and contributing to organizational success.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work history
Property Relationship Manager
Michael Jones & Brand Vaughan
Worthing/Brighton, Sussex
2026.01 - Current
- As a Property Relationship Manager, I oversee residential rental portfolios with a strong focus on operational excellence and tenant satisfaction. I manage seamless tenancy transitions, conduct detailed property inspections, and coordinate maintenance and repair works efficiently while minimising disruption to occupants. I proactively address and resolve tenant concerns to foster positive relationships and improve retention, while implementing cost-effective preventative maintenance strategies that protect long-term asset value. I ensure full compliance with housing legislation and health and safety regulations, safeguarding the interests of both landlords and tenants through organised and detail oriented property management.
Licensing and Fire Safety Consultant
Michael Jones & Brand Vaughan
Worthing/Brighton, Sussex
2024.09 - 2026.01
- As a Property Licensing and Fire Safety Consultant, I led the strategic oversight and implementation of licensing and fire safety frameworks across a diverse residential portfolio, ensuring full compliance with UK housing legislation and British Standards. I managed property licensing applications and renewals, ensuring adherence to HMO, selective, and additional licensing requirements, while conducting detailed compliance audits to verify alignment with local authority and fire safety regulations. I directed fire risk assessment actions, oversaw fire safety upgrades including alarm systems, emergency lighting, fire doors, and compartmentation and ensured all remedial works met statutory standards. By maintaining close working relationships with local councils, fire authorities, and regulatory bodies, I ensured accurate interpretation and application of evolving legislation. I developed and implemented robust internal compliance procedures, delivered targeted training to staff and landlords on licensing obligations and fire safety responsibilities, and authored a comprehensive licensing and fire compliance manual to standardise best practice and strengthen risk management across the organisation.
JLL
HSBC guest services
worthing, West Sussex
2023.10 - 2026.02
- I professionally represented an organization, collaborated with clients and staff, and provided exceptional hospitality. I answered and directed incoming calls, organized schedules, and distributed correspondence. I maintained a clean reception area, welcomed guests, and processed client information. I meet incoming customers professionally and provide knowledgeable assistance. I also monitor company compliance with regulatory standards. I also help enforce policies and procedures, proactively addressing issues I may come across. I also book conference rooms and meeting spaces for company events if need be. I'm also great in managing pressure, multitasking, and meeting deadlines effectively.
Tesco
Warehouse operative
Durrington, West Sussex
2022.09 - 2023.09
- I was responsible for unloading and loading lorries, ensuring accurate delivery, operating machinery, and transporting heavy stock. I maintained safety standards and comply with workplace health and safety measures. I assisted team members with picking and processing tasks, restocking shelves, and assisted in heavy lifting and problem-solving. I also carried out daily warehouse duties with care, identifying and replacing damaged products, and observing safety protocols. It was also important to establish and nurture relationships with customers, colleagues, and store management, maintaining excellent customer satisfaction through helpful service and up-to-date product knowledge.
Tesco Superstore
Night replenishment team
Durrington, West Sussex
2021.12 - 2022.09
- I maintained clean shelves, clear storage areas, and prepared backstock to reduce waste. They stored fresh produce at the correct temperatures, safely stacked items, and removed damaged goods for disposal. I received and unpacked deliveries, updated shelf labels, and checked for accuracy. I also inspected products before placement, reported damages to management, and sanitized shelves for hygiene. I assessed shelves and removed stock to maintain visual merchandising standards.
Old barn garden Centre
Till operator
west Grinstead, West Sussex
2019.10 - 2021.08
- The role involved handling high-volume credit and cash transactions using Point of Sale systems, ensuring product safety, and providing customer assistance. I maintained clean, organized checkout area, maintained high productivity, and addressed customer needs through clear communication. I trained new team members in cash register operation, stock procedures, and customer service. I also monitored the shop floor for suspicious behaviour and shoplifting, implemented visual merchandising standards, maximized customer satisfaction, and upsold products. I supported salesfloor and stockroom staff during busy periods, reconcile POS system reports, verify registers, minimize fraudulent transactions, and assisted customers with making optimum choices.
Education
Diploma of Higher Education - Protective uniformed services
Chichester College
Chichester, WSXDiploma of Higher Education - Law and Criminology
Chichester College
Chichester, WSXGCSE - undefined
Durrington High School
Worthing, WSXSkills
- Guest relations expertise
- Client service and interaction
- Microsoft Excel proficiency
- Technical proficiency
- Verbal communication skills
- Team collaboration
- Diversity awareness
- Social skills
- Manual labor capabilities
- Patient care techniques
- Calmness under pressure
- Problem-solving abilities
- Leadership qualities
- Fire hazard identification and prevention
- Fire code compliance knowledge
- Property record maintenance
- Energy efficiency principles
Accomplishments
- 4 day expedition trip across south Wales
- Climbed penny van
- Abseiled down cliff
- Mud runs for charity
- Completed school with 10 GCSES
- Completed college with 2 level 3 diploma
Affiliations
- Reading
- Socializing
- Discovering new perspectives and interests
Timeline
Property Relationship Manager
Michael Jones & Brand Vaughan
2026.01 - Current
Licensing and Fire Safety Consultant
Michael Jones & Brand Vaughan
2024.09 - 2026.01
JLL
HSBC guest services
2023.10 - 2026.02
Tesco
Warehouse operative
2022.09 - 2023.09
Tesco Superstore
Night replenishment team
2021.12 - 2022.09
Old barn garden Centre
Till operator
2019.10 - 2021.08
Diploma of Higher Education - Law and Criminology
Chichester College
GCSE - undefined
Durrington High School
Diploma of Higher Education - Protective uniformed services
Chichester College