Summary
Overview
Work history
Education
Skills
Languages
Timeline

Aadam Forfarnah

London

Summary

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position as server or hostess within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.

Overview

6
6
years of professional experience

Work history

Commis Waiter

DD
City of London
12.2017 - 12.2023
  • Restocked frequently used items including clean napkins, tablecloths and cutlery roll-ups and maintained clean server station.
  • Shadowed lead waiters to understand and practice cash handling processes.
  • Gained thorough understanding of restaurant processes, health and safety procedures and waiting standards in [Type] restaurant.
  • Routinely sanitised chairs, tabletops and reception area in line with cleaning protocols.
  • Polished plates and cutlery ahead of service.
  • Set tables with cutlery, napkins, glasses and centrepieces in line with restaurant standards.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.

Customer Service Assistant

Pret A Manger
City of London
03.2023 - 03.2023
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Created strong value-added relationships with customers, driving business development and profit potential.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.

Line Cook

Hard Rock Cafe
City of London
01.2023 - 01.2023
  • Plated completed meals with meticulous attention to presentation and portion control.
  • Managed food usage by First-In, First-Out (FIFO) rules, avoiding unnecessary waste.
  • Met company portion and serving size standards, maintaining kitchen cost-efficiency.
  • Produced [Number]+ dishes per service with strict quality control procedures.
  • Followed recipe specifications strictly to produce high volume of food orders.
  • Maintained clean and tidy food preparation areas.
  • Handled special customer requests to meet dietary needs and mitigate allergen risks.

Education

GCSEs -

Mossbourne Community Academy, London

Conel College, London

Skills

  • Highly responsible and reliable
  • Guest rapport
  • Product inventory maintenance
  • Food safety understanding
  • Efficient under pressure
  • Menu memorisation
  • Table service
  • Menu knowledge
  • Special dietary requirements

Languages

English
Native

Timeline

Customer Service Assistant - Pret A Manger
03.2023 - 03.2023
Line Cook - Hard Rock Cafe
01.2023 - 01.2023
Commis Waiter - DD
12.2017 - 12.2023
Mossbourne Community Academy - GCSEs,
Conel College - ,

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Aadam Forfarnah