Lucas Carneiro

Assisted customers by delivering orders promptly.
Ensured cleanliness of dishes and utensils through polishing and maintenance tasks.
Supported team functions by following established service standards.

• Handled customer complaints with empathy and professionalism, effectively restoring satisfaction.
• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.

Led a team of designers, developers, and external partners to enhance the e-commerce platform. Steered continuous improvement initiatives for the supermarket chain's online presence. Oversaw project timelines and deliverables to ensure operational efficiency.

• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analysed information and provided solutions to problems.
• Trained and mentored employees to maximise team performance.