Zuzanna Fialkowska
Chichester,WSX
Summary
Dedicated professional with extensive experience as a Domestic Abuse and CYP Support Worker, adept at safeguarding sensitive information and providing emotional support to individuals facing mental health challenges. Proven ability to liaise effectively with professionals such as Police and Children's Services, while preparing comprehensive written communications and reports. Skilled in crisis intervention, problem-solving, and diversity awareness, with a strong commitment to confidentiality protocols. Previous roles include Retail Assistant at Co-operative, where expertise in customer service and transaction management was demonstrated, and Cleaner at Ottimo Property Services, ensuring high-quality standards within tight timeframes.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work history
Domestic Abuse and CYP Support Worker
Finding Freedom From Abuse
Andover, Hampshire
2024.03 - Current
- Adhered to strict confidentiality protocols, safeguarding sensitive information at all times.
- Managed caseloads of 20-40 standard to high-risk clients
- Presented clients with alternative approaches to resolving identified problems using positive coping skills and methods, increasing engagement.
- Provided emotional support and guidance to individuals facing mental health challenges, fostering a safe and supportive environment.
- Liaised with relevant professionals including Police and Children's Services.
- Prepared written communications, documents and reports.
- Worked with diverse clients from multiple ethnic backgrounds, adjusting to their specific needs.
- Assisted victims through court proceedings, offering moral support and clarifying legal jargon.
Retail Aissistant
Co-operative
Bournemouth , Dorest
2022.06 - 2024.02
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing up tills.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Processed product returns to maximise customer satisfaction.
Cleaner
Ottimo Property Services
Andover, Hampshire
2021.06 - 2021.08
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Followed sanitisation, health and hygiene regulations.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
Education
Certificate of Higher Education - Medical Science
Bournemouth University
Poole 09/2021 - 03/2024
A-Levels - Law, Sociology
Peter Symonds College
Winchester 09/2019 - 08/2021
GCSEs - Combined Subjects
Harrow Way Community School
Andover, Hampshire 09/2014 - 08/2019
Skills
- Excellent Communication
- Reliable Teamwork
- Customer Service
- Confidentiality Protocols
- Crisis Intervention
- Problem Solving
- Diversity Awareness
- Safeguarding Protocols
- Dealing with Vulnerable Clients
- Honesty and Integrity
- Emotional Support
Certification
- DBS Certified
- Fire Warden Certified
- First Aid Certified
- Advanced Safeguarding Children Level 2
- NCFE CACHE Understanding Domestic Abuse Level 2
- NCFE CACHE Adverse Childhood Experiences Level 2
- NCFE CACHE Counselling Skills Level 2
Languages
Polish
Native
Timeline
Domestic Abuse and CYP Support Worker
Finding Freedom From Abuse
2024.03 - Current
Retail Aissistant
Co-operative
2022.06 - 2024.02
Cleaner
Ottimo Property Services
2021.06 - 2021.08
GCSEs - Combined Subjects
Harrow Way Community School
09/2014 - 08/2019
A-Levels - Law, Sociology
Peter Symonds College
09/2019 - 08/2021
Certificate of Higher Education - Medical Science
Bournemouth University
09/2021 - 03/2024