Sales Representative
Zuzana Stepanova
TOMATIQ AB
Grove,Oxfordshire
Work preference
Work Type
Full timePart timeLocation preference
RemoteHybridLocation:
Grove, OxfordshireOpen to relocation:
NoImportant to me
Work-life balanceFlexible work hoursCareer advancementCompany culturePersonal development programmesWorking remotely optionPaid time offSummary
Dedicated Sales Professional focused on delivering exceptional customer satisfaction and driving business growth. Developed referral networks and created impactful sales presentations through active listening and effective communication. Established strong client relationships and resolved issues promptly, ensuring high levels of client loyalty and satisfaction.
4
Languages
4
years of post-secondary education
12
Years of experience
Work history
Local Project Representative
11 Months- Managed daily operations ensuring smooth workflow and coordination.
- Maintained high standards of service for positive customer experiences.
- Expanded client base through successful networking efforts.
- Conducted market research to identify potential leads.
- Assisted in the development of marketing materials to increase visibility.
- Documented all customer interactions for record keeping purposes.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Generated new business opportunities for company growth.
Project manager
1 Year 1 Month- Secured commercial and residential projects through proactive client communication and relationship management.
- Prepared detailed price quotations and addressed client support queries to enhance service satisfaction.
- Assisted architects and developers with technical queries and troubleshooting to ensure project continuity.
- Delivered timely translations of marketing materials, expanding the company's reach.
- Developed comprehensive project plans for successful execution and delivery.
- Streamlined processes using lean methodologies, improved operational efficiency significantly.
Office manager
1 Year- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Managed high-volume daily telephone and email enquiries to maintain timely communication and reduce backlogs.
- Monitored inventory levels of office supplies to ensure consistent availability and prevent shortages.
- Processed invoices and purchase orders with high attention to detail.
- Clarified requirements with English-speaking clients and suppliers to ensure accurate understanding.
Residential real estate agent
2 Years- Assessed client needs for successful matching with ideal residential properties.
- Built strong relationships with clients, fostering trust and repeat business.
- Increased property viewings by consistently maintaining an up-to-date portfolio of available properties.
- Collaborated closely with solicitors for smooth completion of legal formalities during property transactions.
- Worked alongside mortgage brokers assisting clients in obtaining finance easily.
- Answered phone calls and emails from potential and existing customers - over 50 calls per day
- Handled complaint resolutions promptly, minimising dissatisfaction amongst existing customers.
- Photographed properties to showcase rooms, features and outdoor spaces.
- Managed online listings on multiple platforms for maximised exposure of available properties.2
Education
Diploma - Architecture/Reconstruction
Skills
ERP systems knowledge
Referral networking
Sales presentations
Sales listening
Customer satisfaction focus
Result-Oriented approach
Affiliations
- Travelling
- Music
- Martial arts
Languages
English
Fluent
Czech
Native
Slovak
Native
Polish
Intermediate
Timeline
Local Project Representative
TOMATIQ AB
2024.10 - 2025.09
Project manager
BRASED EUROTEXTIL CZ
2020.05 - 2021.06
Office manager
Znamení Čtyř - Architekti S.r.o.
2016.04 - 2017.04
Residential real estate agent
Engel & Volkers Real Estate
2013.05 - 2015.05
Secondary Technical School of Civil Engineering
Diploma from Architecture/Reconstruction
2003.09 - 2007.09