BASSEY EYO
Manchester
Summary
Accomplished professional with extensive expertise in Digital Transformation, Agile project management, cross-functional collaboration, and E-Commerce understanding. Demonstrates strong business acumen and proficiency in process optimisation, change management, and people management. Adept at KPI setting and management, proficient in Jira, and skilled in Scrum methodology. Possesses analytical thinking capabilities with a solid background in ERP systems knowledge, scope definition, strategic planning, budgeting oversight, and contract negotiation. Experienced in technology architecture analysis, SQL database handling, system integration, business artefacts documentation, software development lifecycle management, IT project management tools utilisation, code reviewing, big data handling, capacity and scalability planning. Proficient in systems integration processes including data extraction and modelling as well as database design. Expertise extends to project management practices such as systems analysis and requirements gathering techniques. Skilled in capacity planning knowledge and contract management with a strong grasp of Scrum ceremonies management. Effective stakeholder engagement through Confluence platform use; certified scrum master with scaled agile framework understanding. Specialises in release and iteration planning while championing continuous improvement initiatives within E-Commerce platforms. Innovation-driven with negotiation skills; mastery of Scrum framework alongside microservices architecture implementation. Knowledgeable in DevOps practices including cloud computing services like API integrations; risk management expertise within database management system designing; comprehensive understanding of IT project lifecycle including cloud security architecture with GCP compliance understanding; experienced with Azure cloud platform applications.
Overview
18
18
years of professional experience
10072
10072
years of post-secondary education
1
1
Certification
Work History
Senior Digital Transformation Project Manager and Release Manager
Virgin Media O2
London
03.2024 - 01.2025
- Company Overview: Leading telecommunications company in the UK, focused on expanding digital infrastructure
- As the Senior Digital Transformation Project Manager and Release Manager for Virgin Media O2's £4.5 billion NetEx project, I lead the strategic planning, execution, and delivery of a large-scale digital transformation initiative aimed at expanding Virgin Media O2's fibre-to-the-premises (FTTP) network to 7 million additional UK homes
- Spearhead the implementation and optimization of Agile methodologies across multiple teams, including Network Core, User Interface, Integration Services, and Business Analysis
- Manage end-to-end release processes for the XGS-PON based FTTP network rollout, ensuring timely and high-quality delivery of project milestones
- Accountable for production bug triage meetings to prioritize and resolve critical issues, maintaining project momentum and quality using Jira
- Collaborate with C-level executives, and stakeholders to align project goals with overall business strategy and government broadband targets
- Successfully managed the 3 phases of the complex software platforms to support FTTP network expansion, contributing to the goal of reaching 5 million additional homes by 2026
- Implemented a 'Bug Bucket' system, resulting in a 30% reduction in backlog and a 25% increase in sprint goal achievement
- Streamlined release management processes, resulting in a 20% increase in on-time deliveries
- Analysed system and software requirements to meet operational needs.
- Delivered successful results with the development of a comprehensive digital strategy.
- Advised stakeholders on best practices in digital transformation for informed decision-making.
- Observed workflow to establish system development priorities.
- Proposed innovative solutions based on emerging technologies resulting in enhanced competitiveness within industry.
- Collaborated with cross-functional teams to execute digital initiatives effectively whilst ensuring alignment with overall business goals.
- Spearheaded company-wide training on new technology adoption, resulting in increased staff competency in digital platforms.
- Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
- Ensured compliance with industry standards in all digital transformation endeavours thus avoiding regulatory penalties.
- Implemented effective change management strategies during major system upgrades which reduced downtime and maintained employee morale.
- Negotiated cost-efficient prices with vendors for new systems and services.
- Promoted an agile work culture, encouraging flexibility and innovation in project execution.
- Managed complex IT projects smoothly, ensuring timely delivery without compromising quality.
- Devised robust data management protocols to enhance data security, integrity, and accessibility.
- Implemented strategic initiatives with senior stakeholders.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Enhanced project visibility by creating detailed progress reports.
- Championed best practice methodologies within the PMO department leading to increased efficiency.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Developed robust EasyBI solutions for improved decision-making processes.
- Wrote functional specifications for systems developers and completed regular updates to incorporate changes.
- Translated business requirements into technical specifications for clearer communication between teams.
- Led Sprint reviews, receiving invaluable feedback from stakeholders.
- Mitigated risks during sprints, ensuring smooth project execution.
- Managed Scrum processes, resulting in improved cross-functional collaboration.
- Coached junior team members for accelerated skill enhancement.
- Achieved successful product development by most times leading Scrum ceremonies.
Fractional CTO/AI Delivery Manager
Lybertine.com (Offbeat Alternatives Ltd)
London
08.2023 - Current
- Company Overview: A company focused on AI-driven personalization tools for event organizers
- Collaborated with Lybertine's data analysis and AI integration team to investigate the implementation of AI-driven personalization tools for B2B event organizers
- Assisted in developing and refining an optimal event date selection algorithm, which integrated weather forecast, demographics, venue availability, ticket pricing, event type, security concerns, and competing events
- Conducted data collection and analysis, including surveys and interviews with event organizers, to gather user feedback and preferences
- Worked on the development of an integrated marketing optimization algorithm that intelligently allocated marketing budgets across different channels
- Integrated real-time analytics into the algorithm, providing actionable insights for event organizers
- A company focused on AI-driven personalization tools for event organizers
- Successfully contributed to the development of GenAI-driven personalization tools, resulting in improved user engagement and satisfaction
- Played a key role in collecting and analyzing user feedback, leading to continuous algorithm refinement
- Spearheaded cybersecurity initiatives, bolstered data security protocols.
- Drove process automation initiatives, reduced redundancy in workflows.
- Delivered cutting-edge technology solutions to drive business growth.
- Directed software development teams for timely product launches.
- Led digital transformation projects for increased operational efficiency.
- Coordinated cross-functional teams to accomplish project objectives.
- Directed day-to-day work of 64 employees and motivated teams to exceed objectives.
- Championed the adoption of AI technologies, accelerated digital innovation.
- Oversaw system upgrades to improve end-user experience.
- Managed risks during project lifecycles, ensuring smooth transitions between stages and minimising downtime.
- Designed impressive solutions to overcome existing system challenges.
- Conducted extensive research on industry trends; this led to a more informed decision-making process about technology integration into current systems.
- Performed code reviews for maintaining coding standards across team members.
- Facilitated system expansion, modification and updates.
- Translated complex technical concepts into simple language for non-technical staff members contributing to better understanding amongst teams.
- Designed innovative application frameworks for enhanced system performance.
- Researched software requirements to overcome potential constraints and produce feasible designs.
- Mentored junior developers on coding practices-boosted team competency level.
- Collaborated with cross-functional development teams to raise technical standards for ongoing projects.
- Managed source codes using version control tools, ensuring easy tracking and revisions.
- Led team meetings, enhancing communication and project transparency amongst members.
- Documented DevOps processes and enforced adherence to SOPs, significantly reducing errors and inefficiencies.
- Led cloud migration initiatives for increased storage capabilities.
- Performed security testing using results to identify and fix vulnerable areas.
- Collaborated with software developers to streamline DevOps processes.
- Integrated version control systems like Git into development workflow, enhancing code management practices.
- Streamlined development process by using model-based design tools effectively.
- Documented standard development procedures and trained new personnel on requirements.
Business Analyst and Product Owner
Tickxts.com
Manchester
02.2023 - 07.2023
- Company Overview: A platform for event ticketing and management
- Conducted a comprehensive analysis of the customer journey, from ticket purchase to post-event engagement
- Utilised data analytics to analyze past event performance and attendee behavior
- Analyzed the end-to-end ticket sales process, identifying inefficiencies in payment processing and order fulfillment
- Led the requirements gathering process for the implementation of a new ticketing system
- Implemented changes to enhance the user experience, resulting in a 15% increase in customer satisfaction scores
- Managed stakeholder expectations, improved client relations.
- Conducted thorough competitor analysis for identification of market trends.
- Ensured accurate understanding of user needs by assessing and analysing feedback.
- Reviewed and approved prototypes, ensured alignment with company vision.
- Provided clarity on new features by conducting product training and demos.
- Led brainstorming sessions for generation of new product ideas.
- Contributed to a 30% increase in B2C and a 20% rise in revenue
- Conducted training sessions for new software implementations, increasing staff productivity levels.
- Ensured accurate documentation of all business requirements, aiding seamless project flow .
- Led cross-functional teams towards successful project completion on schedule and within budget constraints.
- Identified potential risks with thorough business impact analyses.
- Assessed market demands for guiding new feature integration into existing products.
- Optimised backlog management to expedite project completion.
Product Owner (GenAI)
Rapid Capsules (AI-Driven Health Tech)
Manchester
06.2022 - 01.2023
- Company Overview: A health tech company focused on AI-driven solutions
- Spearheaded the development and deployment of AI-powered predictive models for medical outcomes
- Led cross-functional teams in translating business requirements into actionable user stories and feature specifications
- Utilized GenAI-driven data analytics to identify trends and patterns within large-scale healthcare datasets
- Collaborated closely with data scientists and machine learning engineers to refine and optimize AI models
- A health tech company focused on AI-driven solutions
- Championed the integration of GenAI into the product development lifecycle
- Played a key role in market analysis and competitive intelligence
- Drove continuous improvement by keeping abreast with Agile and Scrum best practices and trends.
- Collaborated with cross-functional development teams to raise technical standards for ongoing projects.
- Conducted data mining processes using SQL for insightful business analytics reports.
- Solved complex computational problems with the application of advanced AI technologies.
- Led project team in designing and implementing advanced AI models for improved data interpretation.
- Researched latest AI trends, ensuring up-to-date knowledge and application in projects.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
Product Owner & Scrum Master
Rapid Capsules (AI-Driven Health Tech)
Manchester
01.2022 - 06.2022
- Company Overview: A health tech company focused on AI-driven solutions
- Led and mentored three Scrum teams, resulting in a 30% increase in productivity and on-time project delivery
- Implemented Agile metrics, including velocity and burn-down charts
- Successfully facilitated the adoption of the Scrum framework across the organization
- Managed health-tech software development project, ensuring adherence to Agile methodologies
- A health tech company focused on AI-driven solutions
- Implemented the Kanban system, resulting in a 40% reduction in project cycle time
- Coached and empowered Agile teams to consistently achieve sprint goals
Digital Transformation Manager & Product Owner
PayPorte (eCommerce)
Philadelphia
01.2014 - 12.2021
- Company Overview: An eCommerce platform focused on digital transformation
- Led end-to-end digital transformation initiatives for the organization
- Developed and executed a comprehensive digital strategy aligned with business objectives
- Implemented an enterprise-wide CRM system, enabling streamlined customer data management
- Oversaw the adoption of cloud-based technologies
- An eCommerce platform focused on digital transformation
- Conducted in-depth market research to identify emerging digital trends
- Led change management efforts to ensure a smooth transition and adoption of new digital solutions
- Created performance metrics for monitoring the progress of transformation projects effectively.
- Aligned business objectives with transformational strategies to achieve business goals.
- Transformed the organisational culture by integrating new technologies and methodologies.
Data Analyst
Inits (Software)
Lagos
01.2009 - 12.2010
- Company Overview: A software company focused on data management solutions
- Proven track record of successfully managing and administering data infrastructures for large-scale organizations
- Extensive experience in designing, implementing, and maintaining databases
- Implemented automated data validation and cleansing processes
- A software company focused on data management solutions
- Conducted regular performance tuning and optimization of databases
- Enhanced business operations by developing custom data models.
- Analysed patterns in large volumes of data, provided key insights.
- Improved data quality by implementing structured validation checks.
- Designed questionnaires to support logical data acquisition and analysis.
- Leveraged Python programming skills to automate routine tasks, boosted productivity levels significantly.
- Advised on data collection and statistical methods to verify reliability of findings.
- Presented analytic findings in a clear manner during team meetings, fostered informed decision making within the organisation.
- Identified trends in data to help inform decision-making processes.
- Collaborated cross-functionally to meet project deadlines, delivered consistent results.
- Utilised SQL to extract relevant information for reporting purposes.
Global System Administrator
SocketWorks (Software)
Lagos
11.2006 - 02.2008
- Company Overview: A software company specializing in network and server management
- Proven track record of successfully configuring and managing application servers
- Hands-on in designing, implementing, and maintaining enterprise-level networks
- Designed and executed a comprehensive disaster recovery plan
- A software company specializing in network and server management
- Streamlined server provisioning process by implementing automation scripts
Education
Master of Science - Digital Business
University of Salford
Salford 01.2023 - 01.2024
Foundation MBA - Business Administration
University of Manchester
Manchester 07.2019 - 08.2019
Certificate - Innovation and Strategy
MIT Sloan Executive Education
BostonCertificate - Management and Leadership
MIT Sloan Executive Education
BostonCertificate - Digital Strategy
Havard Business School Executive Education
BostonCertificate - Marketing Driving Strategy
Lodon Business School Executive Education
LondonBachelor of Science - Pure and Applied Physics
Ladoke Akintola University of Technology
NigeriaSkills
- Agile project management
- Cross functional collaboration
- E-Commerce understanding
- Business acumen
- Process optimisation
- Change management
- Change implementation
- People Management
- KPI setting and management
- Proficient in jira
- Scrum methodology proficiency
- Analytical-thinking
- ERP systems knowledge
- Scope definition
- Strategic planning
- Budgeting oversight
- Contract negotiation
- Technology architecture analysis
- SQL database handling
- System integration
- Business artefacts documentation
- Software development
- Data analytics
- Software Development Lifecycle
- IT project management tools
- Code reviewing
- Big data handling
- Capacity and scalability planning
- Systems integration
- Process development
- Data extraction
- Data Modelling
- Database design
- Project Management
- Systems Analysis
- Requirements gathering techniques
- Capacity planning knowledge
- Contract management
- Scrum ceremonies management
- Stakeholder engagement
- Confluence platform use
- Certified scrum master
- Scaled agile framework understanding
- Release and iteration planning
- Continuous improvement championing
- E-Commerce platforms
- Innovation management
- Negotiation
- Scrum framework mastery
- Microservices architecture
- DevOps practices
- Cloud computing
- Cloud services
- API integrations
- Risk Management
- Database management system designing
- IT project lifecycle comprehension
- Cloud security architecture
- GCP compliance understanding
- Azure cloud platform experience
Certification
Certified Scrum Master
Timeline
Senior Digital Transformation Project Manager and Release Manager
Virgin Media O2
03.2024 - 01.2025
Fractional CTO/AI Delivery Manager
Lybertine.com (Offbeat Alternatives Ltd)
08.2023 - Current
Business Analyst and Product Owner
Tickxts.com
02.2023 - 07.2023
Master of Science - Digital Business
University of Salford
01.2023 - 01.2024
Product Owner (GenAI)
Rapid Capsules (AI-Driven Health Tech)
06.2022 - 01.2023
Product Owner & Scrum Master
Rapid Capsules (AI-Driven Health Tech)
01.2022 - 06.2022
Foundation MBA - Business Administration
University of Manchester
07.2019 - 08.2019
Digital Transformation Manager & Product Owner
PayPorte (eCommerce)
01.2014 - 12.2021
Data Analyst
Inits (Software)
01.2009 - 12.2010
Global System Administrator
SocketWorks (Software)
11.2006 - 02.2008
Certified Scrum Master
Certificate - Innovation and Strategy
MIT Sloan Executive Education
Certificate - Management and Leadership
MIT Sloan Executive Education
Certificate - Digital Strategy
Havard Business School Executive Education
Certificate - Marketing Driving Strategy
Lodon Business School Executive Education
Bachelor of Science - Pure and Applied Physics
Ladoke Akintola University of Technology
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