Zunaid Ansari
Cheltenham,Gloucestershire
Summary
Motivated MBA candidate in Global Business Administration with a focus on Marketing Intelligence and Big Data at the University of Gloucestershire (expected January 2025). Experienced in data-driven marketing, CRM, and market research, with over two years of experience in Marketing, administrative support. Proven ability to drive customer engagement, support organizational growth, and apply analytical skills to achieve business objectives.
Overview
4
4
years of professional experience
Work History
Concierge
Ellenborough Park
06.2024 - Current
- Company Overview: Ellenborough Park is a five-star luxury hotel located in Cheltenham, England
- Welcoming and assisting guests with check-in and check-out procedures
- Providing personalized customer service and attending to guest inquiries
- Coordinating with various departments to ensure a seamless guest experience
- Handling reservations, room allocations, and special requests efficiently
- Improved guest satisfaction by providing exceptional service
Warehouse operative
DHL
03.2024 - 05.2024
- Company Overview: DHL is a leading global logistics company providing courier, package delivery, and express mail services
- It is known for its efficient supply chain management solutions and worldwide shipping services
- Managed daily warehouse operations, including receiving, storing, and dispatching goods
- Coordinated with team members to ensure accurate inventory management
- Operated warehouse equipment and adhered to safety protocols
- Enhanced operational efficiency by optimizing inventory processes
- DHL is a leading global logistics company providing courier, package delivery, and express mail services
- It is known for its efficient supply chain management solutions and worldwide shipping services
Administrative Assistant
GN Enterprises
11.2021 - 10.2023
- Company Overview: GN Enterprises India is a growing firm specializing in marketing, sales, and administrative support services, catering to a diverse range of clients in various industries
- Provided administrative support to the management team, including scheduling and correspondence
- Assisted in the development and execution of marketing strategies to boost sales
- Managed client relationships and coordinated sales activities
- Successfully increased client retention by 15% through effective communication and support
- Played a key role in streamlining administrative workflows
- GN Enterprises India is a growing firm specializing in marketing, sales, and administrative support services, catering to a diverse range of clients in various industries
Process Associate
Genpact
04.2021 - 09.2021
- Company Overview: Genpact is a global professional services firm delivering business process outsourcing (BPO) and digital transformation services across various industries, including finance, healthcare, and insurance
- Processed insurance claims and verified client information for accuracy
- Collaborated with internal teams to resolve complex insurance issues
- Received recognition for maintaining high accuracy in data management
- Genpact is a global professional services firm delivering business process outsourcing (BPO) and digital transformation services across various industries, including finance, healthcare, and insurance
Internshala Student Partner
Internshala
11.2020 - 02.2021
- Company Overview: Internshala is an online platform that connects students with internships and training opportunities, helping them gain practical skills and work experience
- Promoted Internshala's courses to students, increasing enrollments by 20% through webinars and marketing
- Acted as liaison between Internshala and the student community
- Internshala is an online platform that connects students with internships and training opportunities, helping them gain practical skills and work experience
Amway Direct Retailer
Amway
10.2020 - 02.2021
- Company Overview: Amway is a global leader in direct selling, offering a range of health, beauty, and home care products
- Marketed and sold Amway products, consistently met sales targets, and built a loyal customer base
- Provided personalized consultations and ensured timely deliveries
Education
Master`s degree - Marketing Intelligence and Big Data
University of Gloucestershire
Master Of Insurance And Risk Management - Finance
Aligarh Muslim University
India04.2021
Skills
Digital Marketing: SEO, SEM, Social Media, Email, and Content Marketing
Additionalinformation - Technicalskills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) Software
- Data Entry & Management
- Email Communication Tools (Outlook, Gmail)
- Social Media Marketing Platforms
- Basic Market Research Tools
- Presentation Software
- Cloud-Based Collaboration Tools (Google Workspace)
Timeline
Concierge
Ellenborough Park
06.2024 - Current
Warehouse operative
DHL
03.2024 - 05.2024
Administrative Assistant
GN Enterprises
11.2021 - 10.2023
Process Associate
Genpact
04.2021 - 09.2021
Internshala Student Partner
Internshala
11.2020 - 02.2021
Amway Direct Retailer
Amway
10.2020 - 02.2021
Master`s degree - Marketing Intelligence and Big Data
University of Gloucestershire
Master Of Insurance And Risk Management - Finance
Aligarh Muslim University
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