Zulekha Habib
Sheffield,South Yorkshire
Summary
I am a friendly, enthusiastic, motivated and a competent person, who tries to enjoy life as much as possible. I believe firmly in only doing something if you enjoy it. I consider myself to be comfortable working in a team or individually. I am a confident person who is a good communicator, can adapt well to different situations and cope well under pressure.
Brings 19 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
23
23
years of professional experience
123
123
years of post-secondary education
Work History
Customer service assistant
Wilko
Sheffield
06.2004 - 10.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
Sales assistant
Index {catalogue shop}
Sheffield
01.2001 - 05.2004
- Distributing/displaying catalogues, Printing reports/stocktaking on jewellery, Dealing with returns, Serving customers at point of collection
Sales assistant
Creations {ladies Fashion}
Sheffield
10.2000 - 12.2001
- This was a small business where I was able to handle and manage the shop on my own on many occasions
- Main duties included: Stocktaking/restocking, Cashing up, Fitting room duties, General housekeeping
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
FMA NVQ -
Apprenticeship
03.2006 - 04.2006
NVQ - undefined
NVQ
08.2004 - 05.2004
Customer service level 2 - undefined
GCSE
01.1995 - 04.2007
Customer service level 2 - undefined
GCSE
01.1995 - 04.2007
Retail Operations level 2 - undefined
GCSE
01.1995 - 04.2007
English DD - undefined
Handsworth Grange School
01.1995 - 04.2007
English Literature D - undefined
Handsworth Grange School
01.1995 - 04.2007
Maths D - undefined
Handsworth Grange School
01.1995 - 04.2007
Science {double award} DD - undefined
Handsworth Grange School
01.1995 - 04.2007
IT C - undefined
Handsworth Grange School
01.1995 - 04.2007
Textiles C - undefined
Handsworth Grange School
01.1995 - 04.2007
Geography C - undefined
Handsworth Grange School
01.1995 - 04.2007
Business and administration course -
Sector Routeways
Sheffield City Council 10.2023 - 11.2023
Skills
- Ability to work independently / with in a team
- Organized
- Knowledge of computers
- Dealing with phone calls
- Patience
- Follow instructions, processes and procedures
- Superb time management
- Customer service oriented
- Confident communicator
- Money handling
Reference
Geraldine Wooton {manager at Wilko}
g.wooton@icloud.com
07368229940
Debbie Broadhurst / Fiona Dawson The Employers forum The Stables Sharrow lane Sheffield S11 8EA
Timeline
Business and administration course -
Sector Routeways
10.2023 - 11.2023
FMA NVQ -
Apprenticeship
03.2006 - 04.2006
NVQ - undefined
NVQ
08.2004 - 05.2004
Customer service assistant
Wilko
06.2004 - 10.2023
Sales assistant
Index {catalogue shop}
01.2001 - 05.2004
Sales assistant
Creations {ladies Fashion}
10.2000 - 12.2001
Customer service level 2 - undefined
GCSE
01.1995 - 04.2007
Customer service level 2 - undefined
GCSE
01.1995 - 04.2007
Retail Operations level 2 - undefined
GCSE
01.1995 - 04.2007
English DD - undefined
Handsworth Grange School
01.1995 - 04.2007
English Literature D - undefined
Handsworth Grange School
01.1995 - 04.2007
Maths D - undefined
Handsworth Grange School
01.1995 - 04.2007
Science {double award} DD - undefined
Handsworth Grange School
01.1995 - 04.2007
IT C - undefined
Handsworth Grange School
01.1995 - 04.2007
Textiles C - undefined
Handsworth Grange School
01.1995 - 04.2007
Geography C - undefined
Handsworth Grange School
01.1995 - 04.2007
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