Summary
Overview
Work history
Education
Skills
Timeline
Generic

Chloe Roberts

Oswestry,Shropshire

Summary

Dedicated professional with expertise in inclusive teaching and learning strategies, supporting individuals with diverse needs and abilities. Demonstrates strong verbal and written communication skills, complemented by basic training in British Sign Language, to foster a calm, safe, and supportive learning environment. Skilled in adaptability, flexibility, and teamwork to deliver person-centred approaches that enhance individual development. Committed to creating impactful educational experiences tailored to changing environments and unique learner requirements.

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work history

Customer service assistant

M&S
Oswestry, Shropshire
12.2024 - 01.2025

Christmas temporary contract

Vice chair, finance and admin

Coppafeel Charity Worcester University
Worcester , Worcestershire
09.2023 - 09.2024
  • Organising monthly fundraisers and spreading awareness for the breast cancer charity 'Coppafeel'.
  • Directing meetings with the charity committee and writing up minutes to send to charity members.
  • Managed the financial planning, resources and allocation of funds throughout the year.
  • Communicated with external companies and businesses to involve them in fundraisers and events.
  • Emailing and corresponding with members, committee members, other societies and university staff.


Customer service assistant

M&S
Oswestry, Shropshire
12.2023 - 01.2024

Christmas temporary contract

Customer service assistant

M&S
Oswestry, Shropshire
12.2022 - 01.2023

Christmas temporary contract

Customer service assistant

M&S
Oswestry, Shropshire
09.2021 - 07.2022
  • Consistently upheld company policies and procedures to maintain operational standards.
  • Adapted swiftly to changes in store layout or product range, minimising service disruption.
  • Delivered exceptional customer service, fostering customer loyalty.
  • Organised stock shelves meticulously to enhance shop floor appearance.

Print and Copying assistant

Lawrence Direct
Oswestry, Shropshire
01.2020 - 05.2020
  • Assisting customers with printing and copying services and operating computers and imaging machines.
  • Maintained timely and and professional email and telephone communications with clients.
  • Supported team by demonstrating respect and willingness to help.

Operated a till and provided high quality customer service.

Education

Bachelor of Arts - SENDI (Special educational needs, disabilities and inclusion).

Worcester University
09.2022 - 07.2025

British Sign language course -

British Sign UK
09.2024 - 07.2025

A-Levels -

The Marches Sixth Form
Oswestry
09.2019 - 07.2021

GCSEs -

The Marches School
Oswestry
09.2014 - 09.2019

Skills

  • Knowledge and understanding to support a variety of special needs and levels of ability
  • Inclusive teaching and learning strategies and approaches
  • Ability to work and contribute as part of a team as well as independently to support individuals with a person-centred approach
  • Strong verbal and written communication skills, as well as a basic training in British Sign Language
  • Adaptability and flexibility for individuals and changing environments
  • Creating a calm, safe, and supportive learning environment



Timeline

Customer service assistant

M&S
12.2024 - 01.2025

British Sign language course -

British Sign UK
09.2024 - 07.2025

Customer service assistant

M&S
12.2023 - 01.2024

Vice chair, finance and admin

Coppafeel Charity Worcester University
09.2023 - 09.2024

Customer service assistant

M&S
12.2022 - 01.2023

Bachelor of Arts - SENDI (Special educational needs, disabilities and inclusion).

Worcester University
09.2022 - 07.2025

Customer service assistant

M&S
09.2021 - 07.2022

Print and Copying assistant

Lawrence Direct
01.2020 - 05.2020

A-Levels -

The Marches Sixth Form
09.2019 - 07.2021

GCSEs -

The Marches School
09.2014 - 09.2019
Chloe Roberts