Chloe Roberts
Oswestry,Shropshire
Summary
Dedicated professional with expertise in inclusive teaching and learning strategies, supporting individuals with diverse needs and abilities. Demonstrates strong verbal and written communication skills, complemented by basic training in British Sign Language, to foster a calm, safe, and supportive learning environment. Skilled in adaptability, flexibility, and teamwork to deliver person-centred approaches that enhance individual development. Committed to creating impactful educational experiences tailored to changing environments and unique learner requirements.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Customer service assistant
M&S
Oswestry, Shropshire
2024.12 - 2025.01
Christmas temporary contract
Vice chair, finance and admin
Coppafeel Charity Worcester University
Worcester , Worcestershire
2023.09 - 2024.09
- Organising monthly fundraisers and spreading awareness for the breast cancer charity 'Coppafeel'.
- Directing meetings with the charity committee and writing up minutes to send to charity members.
- Managed the financial planning, resources and allocation of funds throughout the year.
- Communicated with external companies and businesses to involve them in fundraisers and events.
- Emailing and corresponding with members, committee members, other societies and university staff.
Customer service assistant
M&S
Oswestry, Shropshire
2023.12 - 2024.01
Christmas temporary contract
Customer service assistant
M&S
Oswestry, Shropshire
2022.12 - 2023.01
Christmas temporary contract
Customer service assistant
M&S
Oswestry, Shropshire
2021.09 - 2022.07
- Consistently upheld company policies and procedures to maintain operational standards.
- Adapted swiftly to changes in store layout or product range, minimising service disruption.
- Delivered exceptional customer service, fostering customer loyalty.
- Organised stock shelves meticulously to enhance shop floor appearance.
Print and Copying assistant
Lawrence Direct
Oswestry, Shropshire
2020.01 - 2020.05
- Assisting customers with printing and copying services and operating computers and imaging machines.
- Maintained timely and and professional email and telephone communications with clients.
- Supported team by demonstrating respect and willingness to help.
Operated a till and provided high quality customer service.
Education
Bachelor of Arts - SENDI (Special educational needs, disabilities and inclusion).
Worcester University
2022.09 - 2025.07
British Sign language course -
British Sign UK
2024.09 - 2025.07
A-Levels -
The Marches Sixth Form
Oswestry 2019.09 - 2021.07
GCSEs -
The Marches School
Oswestry 2014.09 - 2019.09
Skills
- Knowledge and understanding to support a variety of special needs and levels of ability
- Inclusive teaching and learning strategies and approaches
- Ability to work and contribute as part of a team as well as independently to support individuals with a person-centred approach
- Strong verbal and written communication skills, as well as a basic training in British Sign Language
- Adaptability and flexibility for individuals and changing environments
- Creating a calm, safe, and supportive learning environment
Timeline
Customer service assistant
M&S
2024.12 - 2025.01
British Sign language course -
British Sign UK
2024.09 - 2025.07
Customer service assistant
M&S
2023.12 - 2024.01
Vice chair, finance and admin
Coppafeel Charity Worcester University
2023.09 - 2024.09
Customer service assistant
M&S
2022.12 - 2023.01
Bachelor of Arts - SENDI (Special educational needs, disabilities and inclusion).
Worcester University
2022.09 - 2025.07
Customer service assistant
M&S
2021.09 - 2022.07
Print and Copying assistant
Lawrence Direct
2020.01 - 2020.05
A-Levels -
The Marches Sixth Form
2019.09 - 2021.07
GCSEs -
The Marches School
2014.09 - 2019.09